Airline Cross Utilized Service Agent Part-Time SGF (Flight Benefits)

Spring Into Action and enhance your career with CRJ Aviation LLC!

Great Part Time Opportunity!!

Do you have the passion to learn, obtain, and grow in the aviation industry? Are you dedicated, enjoy aviation, and willing to grow in a new field? Come join our Team!!

If you enjoy performing a variety of tasks, prioritize safety, customer service focused, dependable, and team orientated, we have the job for you!

The Cross Utilized Agent is expected to be able to, understand, perform, and rotate between the duties of a Customer Service Agent and a Ground Operations Agent.

The Cross Utilized Agent is responsible for providing customer service to all customers, including scheduled or charter services. Cross Utilized Agents must be attentive to the customer's needs, detailed orientated, and politely handling their inquiries promptly, and completing each transaction per company policy and procedures.

The Cross Utilized Agent is also responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meeting arriving flights, providing service to departing flights, assisting customers with special needs, assisting customer service agents, as needed, other duties as assigned.

Required Skills/Abilities:

• Effective communication skills, both verbal and written.
• Ability to work efficiently under time constraints.
• Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
• Must be well groomed and adhere to the dress code policy.
• Able to attend required training.
• Strong computer skills and ability to use general office equipment.
• Must be highly motivated with a positive attitude.
• Basic computer skills.
• CRJ Aviation is a drug free workplace. Pre-employment drug test and background check required.
• Ability to pass airport background screening and receive an airport SIDA badge
• Ability to work in outside elements.
• Must be at least 18 years of age and possess a valid driver's license.
• Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, as a requirement of the job.

Duties/Responsibilities:

• The ideal candidate must be people oriented, highly motivated with a professional, positive and friendly attitude.
• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
• Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.
• Ensure compliance with FAA, TSA, airline, and airport regulations. CRJ Aviation policy and procedures.
• Enforce safety/security measures and monitor sensitive safety zones.
• Assist Customers with special needs, i.e., Customers who need assistance in boarding as requested by station leadership.
• Complete required reports.
• Meet arriving flights at baggage carousel to ensure proper handling of bags.
• Ability to complete delayed baggage claims and reuniting baggage to customers.
• Operate ground service equipment.
• Service aircraft lavatories.
• Responsible for aircraft security searches and commissary security searches as required.
• Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.
• Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety PPE equipment.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
• Able to communicate using a two-way radio.
• Effective communication skills, both verbal and written.
• Perform aircraft interior cleaning as required.
• Stock aircraft and carts with necessary supplies as required, i.e., in flight magazines and lavatory supplies.
• Inventory tracking as required.
• Other duties as assigned.

Education and Experience:

• High School Diploma/GED required.
• Previous Customer Service preferred, however not required.

Physical Requirements:

• Agent is regularly required to walk, stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various types of tools and equipment (i.e., hand trucks, carts, ramps, tugs, etc.).
• May be required to lift, push, pull, or carry up to 100 lbs.
• May be required to work various shifts/days in a 24-hour situation (i.e., split shifts, days, nights, weekends, holidays, and delayed flights, etc.).
• Regular attendance is a requirement of the role.
• Exposure to heights, small spaces, extreme noise (i.e., airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations.
• Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time.
• Ability to wear personal protective gear.
• Some travel may be a requirement of the role.

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• Employee assistance program

Application Question(s):

• Are you able to lift, push and pull up to 100 lbs?
• Do you have aviation experience?
• Ability to work in the outside elements?
• Do you have open availability? Are you able to work days, nights, weekends, split shifts and delayed flights?

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person