Appel Technician

Key Responsibilities:

• Diagnose issues with Apple mobile devices, including hardware and software problems.
• Perform repairs such as screen and battery replacements, logic board troubleshooting, and water-damage mitigation.
• Conduct functional testing on Apple devices to ensure all issues have been resolved.
• Maintain compliance with Apple repair standards, tools, and procedures.
• Accurately log all repair and customer interaction details in the system.
• Provide technical support and education to customers in-store or over the phone.
• Manage parts inventory and maintain tools and equipment.
• Stay current on Apple certification programs, new product releases, and technical updates.

Requirements:

• High school diploma or equivalent; technical diploma or relevant training is a plus.
• Apple Certified iOS Technician (ACiT) or willingness to complete certification.
• Minimum 1–2 years of experience repairing Apple devices or mobile electronics.
• Deep knowledge of Apple device architecture and troubleshooting techniques.
• Ability to use precision tools, diagnostics software, and repair tracking systems.
• Strong communication and interpersonal skills.
• Detail-oriented and highly organized.
• Ability to work under pressure and meet repair deadlines.
• Flexibility to work weekends or evenings if required.

Job Types: Full-time, Permanent