Application Access & Technical Documentation Specialist

Application Access & Technical Documentation Specialist

New York State Senate – Technology Services, Security Access & Documentation Unit

The New York State Senate Technology Services Department seeks a highly organized individual with strong technical writing abilities and experience in security access administration. This role is ideal for someone who enjoys translating technical processes into clear, accurate documentation while also supporting secure access to critical applications.

As an Application Access & Technical Documentation Specialist, you will play a role in maintaining procedure guides, user help content, and internal documentation. You will also assist in managing user access and performing audit-related activities pertaining to Senate and State applications.

Key Responsibilities (including but not limited to)

· Develop, write, and maintain procedure guides, workflow documentation, and internal reference materials.

· Produce the Senate-wide monthly technology newsletter.

· Grant, modify, and remove user access to Senate/State applications.

· Conduct security audits by reviewing access reports, validating permissions, and identifying potential risks.

· Take part in projects that help you build new skills, support broader team goals, and offer growth opportunities beyond your day-to-day work.

Required Skills & Qualifications

· Exceptional technical writing, editing, and proofreading skills.

· Ability to translate complex technical concepts into clear, user-friendly documentation.

· Strong attention to detail and commitment to accuracy in both writing and access-related work.

· Technical aptitude and willingness to learn new systems and tools.

· Strong analytical and critical-thinking abilities.

· Excellent communication skills and a customer-service mindset.

· Ability to work independently as well as collaboratively within a team.

· Proficiency with Microsoft Office applications.

Location: Albany, NY

Employment Type: Full-Time

Salary: $50,000

Pay: $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Technical writing: 1 year (Preferred)

Location:

• Albany, NY 12247 (Required)

Ability to Commute:

• Albany, NY 12247 (Required)

Work Location: In person