Application Expert (Digital Transformation & Solutions)

We are seeking an experienced Application Expert to lead digital transformation initiatives and drive the evaluation, selection, and adoption of enterprise digital and AI-enabled solutions.

This role focuses on identifying transformation opportunities, redesigning business processes, and ensuring that digital capabilities deliver measurable business value across the organization.

The successful candidate will act as a strategic bridge between business and technology, shaping digital solution roadmaps while ensuring alignment with enterprise standards and long-term objectives.

Key Responsibilities:

• Identify digital transformation opportunities across business functions and internal operations
• Analyze current (As-Is) processes and design future-state (To-Be) digital processes
• Translate business needs into digital initiatives, use cases, and transformation roadmaps
• Ensure alignment between digital initiatives and organizational objectives
• Support the Corporate IT annual planning process by preparing and coordinating digital transformation initiatives and inputs with concerned stakeholders.
• Develop a deep understanding of system functions, features, and workflows and how they support business operations.

Solution Evaluation & Recommendation

• Propose suitable digital solutions and platforms aligned with business needs and transformation objectives
• Conduct functional and high-level technical comparison of alternative solutions, platforms, and approaches
• Evaluate solutions based on value, impact, feasibility, and alignment with enterprise standards
• Provide clear recommendations and justification for selecting the most suitable solution
• Support RFI / RFP activities from a digital transformation perspective when required

AI Enablement & Intelligent Solutions

• Identify and propose AI use cases that support digital transformation and business objectives
• Assess readiness of processes, data, and systems for AI adoption
• Evaluate AI-enabled solutions and platforms (e.g., copilots, intelligent automation, analytics)
• Support pilot initiatives and Proof of Concept (PoC) activities for AI solutions
• Coordinate with data, IT, and security teams to ensure responsible and compliant AI adoption
• Monitor AI adoption, usage, and realized benefits after deployment

Digital Enablement, Automation & Adoption

• Identify and prioritize automation and digitalization opportunities
• Support implementation of workflow, integration, and automation initiatives
• Follow up on digital solution activation, adoption, and value realization after go-live
• Measure digital transformation impact in terms of efficiency, cost, and user experience

Governance & Continuous Improvement

• Ensure digital initiatives comply with IT governance, architecture, and security standards
• Identify gaps, risks, and improvement opportunities and propose corrective actions
• Support continuous improvement initiatives across digital platforms and services

Reporting & Insights

• Prepare digital transformation progress, achievement, and impact reports
• Provide insights and recommendations to management to support decision-making

Ways of Working

• Act as a bridge between business, IT, and delivery teams
• Work As Business Analysts, Project Managers, Quality, and Data roles
• Engage vendors and partners when required, while retaining ownership of digital outcomes

Required Skills:

• Digital transformation and process reengineering
• Solution evaluation and comparison
• AI enablement and intelligent automation concepts
• Strong understanding of enterprise systems and digital platforms
• Stakeholder management and change enablement

Qualifications & Experience:

• Bachelor’s degree in IT, Engineering, or a related field
• 6+ years of experience in enterprise solution, digital transformation, business improvement, or related roles