Application Support Specialist

Company Description

Toko builds apps to digitize business operations, so small businesses and entrepreneurs can run and grow their business. We started off as a simple idea to help small business owners manage their credit. Today we work with ~1 million small businesses helping them manage their cash, credit, stock, payroll and ecommerce. We work to provide new ways for small business owners to digitize their operations so they can grow their business and get time with their families.

Job Description
We are seeking a dedicated and skilled Application Support Specialist to join our team. The ideal candidate will be the first point of contact for our clients, ensuring a high level of customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service across various communication channels.

Key Responsibilities:

• Provide exceptional customer support via phone, email, and group chat.
• Serve as a key liaison between customers and internal teams to facilitate problem resolution.
• Manage and track customer inquiries and issues through a ticketing system, ensuring timely and effective follow-up.
• Document customer interactions and solutions to contribute to a comprehensive knowledge base.

Requirements and Qualification:

• Experience with Retail and/or Restaurant Point of Sale (POS) solutions.
• Basic knowledge of hardware and network troubleshooting.
• A Bachelor's degree in IT field or an equivalent professional qualification.
• Proficiency in using a ticketing system (e.g., HubSpot, Jira etc).
• Excellent communication skills, both written and verbal.

Job Type: Full-time

Pay: Rs40,000.00 - Rs60,000.00 per month

Work Location: In person