Assistant Director (Admin, HR Operations & Performance Management) | NAFSA

This position is being recruited by Pakistan Single Window (PSW) on behalf of the National Agri-Trade and Food Safety Authority (NAFSA). NAFSA is being established as a strategic national initiative to strengthen Pakistan's agri-trade ecosystem through enhanced regulatory oversight, facilitation, and modernization of food safety and trade processes. The selected candidate will be part of NAFSA's foundational team, contributing to the development of systems, processes, and institutional capabilities.

Responsibilities:

• Support end-to-end employee lifecycle administration including maintenance of employee master data, service records, leave and attendance monitoring, contract documentation, payroll inputs (as applicable), and separation processes
• Ensure personnel files and HR documentation are complete, accurate, and maintained in structured physical and digital repositories with proper version control and confidentiality safeguards
• Coordinate HR service delivery processes and monitor adherence to defined turnaround timelines; escalate delays or non-compliance issues to the Deputy Director
• Administer performance management processes including tracking goal-setting, mid-year reviews, annual appraisals, calibration documentation, and performance improvement plans (PIPs)
• Monitor completion compliance of performance cycles and prepare status reports for review by senior HR leadership
• Support confirmation and promotion workflows by ensuring documentation completeness and alignment with performance records and approval protocols
• Assist in implementation of HR policies and SOPs and provide guidance to line managers on routine HR operational queries
• Coordinate disciplinary and grievance documentation, ensuring due process, confidentiality, and proper record maintenance under supervision
• Administer HRIS data entry, validation, and periodic reconciliation to ensure data accuracy, access control compliance, and system integrity
• Prepare periodic HR dashboards and reports including attendance trends, attrition summaries, confirmation status, and performance cycle tracking
• Support internal and external audit requirements by ensuring timely retrieval of HR records and accurate reporting
• Assist in identifying operational process improvement opportunities and support implementation of HR workflow enhancements
• Support HR digitalization initiatives and system enhancements in coordination with ICT as assigned
• Perform any other duties assigned by the Deputy Director or Director HR & Administration
  
  

Requirements

Education:

• Bachelor's/Master's degree in HRM, Business/Public Administration, Management Sciences, or related discipline (HEC-recognized)
• Professional HR certification (e.g., SHRM-CP/CIPD) will be considered an advantage
  
  

Experience:

• Overall experience of 4 years with minimum 4 years of relevant HR operations experience
• Demonstrated experience in employee lifecycle administration, performance management coordination, HR documentation discipline, and HRIS data handling
• Experience in a regulatory, autonomous body, SOE, or governance-driven environment will be preferred.