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Assistant Facilities Manager - Hard Services
Egypt
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job DescriptionClient Relationship
Strive to “delight” the Client in all aspects of service delivery
Interact on a regular basis with the appropriate P&G CM & SSL operation to discuss ongoing service delivery and forward planning
Address complaints, manage client communications and solve problems.
Proactively prevent and resolve issues in a service-oriented manner.
Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
Site Operations Management, business continuity and Compliance
Deliver services as defined in the relevant Schedules of the annual regional and country master plan, ensuring the implementation and compliance, KPIs and savings targets with Best Practice procedures.
Perform periodic property inspections and review vendor services.
Ensure no outages / business disruption due to PPM or reactive maintenance.
Report critical & key performance measurements & achieve targets. Complete all required audits and CSA’S - monthly/quarterly/annual reporting and management reports as required.
Lead fixed assets management required activities from log maintenance to physical inventory to disposals, with approvals from site facilities manager.
Prepare and maintain all property administrative procedures, records, etc., in accordance with company and industry standard policy, in particular, property emergency procedures, vendor assignment instructions, service records, log books, etc.
Prepare and follow-up on action plans resulting from assessments and/or audits and ensure necessary funds are incorporated into budget-planning as well as participating and contributing to 3-yearly capital planning process.
Participate in out-of–hours, stand-by and call out procedures as required
Ensure adherence and 100% compliance to Client’s Engineering KPI’s & SLA’s, assist all Technical Staff on site and Authorized Persons on technical matters.
Understand all aspects of any lease/licenses that may impact the operation of the property.
Keep Site Facilities Manager informed of all activities and especially events that will impact the client. Assist SFM on ad hoc duties for the effective facilities management of the sites.
Work in collaboration with all peer Operation managers (be active part of knowledge transfer within and across accounts policies
Become a subject-matter-expert in at least one technical area to support colleagues both on account and across EMEA with the specific.
Health and Safety Management
Be a site safety SPOC. Ensure that the site meets all legal, regulatory and Client’s required HS&E regulations Leads Site O&M HSE Action Plans Ensures contractors adhere to and provide needed match to HSE scope and reporting Ensure that all JLL staff are working in compliance with HS&E regulations Carry out supervisory responsibilities in accordance with client/JLL policies and applicable laws, particularly EH&S.
Contracts Management
Ensure that all contracts at the site are delivering the required service at the correct cost
Develop and monitor performance of local service providers
Support work with Regional and Global Sourcing to implement Regional/Global sourcing strategies
Finance and Asset Management
Support that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required Support review of property expenditures within budget; prepare variance analysis on a monthly basis. Lead and report
People Management
Provide leadership within site FM team
Mentor & enable training & development of team members under line management
Participate and help develop an environment conducive to good teamwork and cooperation among colleagues
Direct a team of Electrical, Mechanical and preventative Maintenance technicians during the execution of both preventative and reactive technical interventions.
Plan, assign and direct work of facilities staff and contractors providing services at the property
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job DescriptionClient Relationship
Strive to “delight” the Client in all aspects of service delivery
Interact on a regular basis with the appropriate P&G CM & SSL operation to discuss ongoing service delivery and forward planning
Address complaints, manage client communications and solve problems.
Proactively prevent and resolve issues in a service-oriented manner.
Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
Site Operations Management, business continuity and Compliance
Deliver services as defined in the relevant Schedules of the annual regional and country master plan, ensuring the implementation and compliance, KPIs and savings targets with Best Practice procedures.
Perform periodic property inspections and review vendor services.
Ensure no outages / business disruption due to PPM or reactive maintenance.
Report critical & key performance measurements & achieve targets. Complete all required audits and CSA’S - monthly/quarterly/annual reporting and management reports as required.
Lead fixed assets management required activities from log maintenance to physical inventory to disposals, with approvals from site facilities manager.
Prepare and maintain all property administrative procedures, records, etc., in accordance with company and industry standard policy, in particular, property emergency procedures, vendor assignment instructions, service records, log books, etc.
Prepare and follow-up on action plans resulting from assessments and/or audits and ensure necessary funds are incorporated into budget-planning as well as participating and contributing to 3-yearly capital planning process.
Participate in out-of–hours, stand-by and call out procedures as required
Ensure adherence and 100% compliance to Client’s Engineering KPI’s & SLA’s, assist all Technical Staff on site and Authorized Persons on technical matters.
Understand all aspects of any lease/licenses that may impact the operation of the property.
Keep Site Facilities Manager informed of all activities and especially events that will impact the client. Assist SFM on ad hoc duties for the effective facilities management of the sites.
Work in collaboration with all peer Operation managers (be active part of knowledge transfer within and across accounts policies
Become a subject-matter-expert in at least one technical area to support colleagues both on account and across EMEA with the specific.
Health and Safety Management
Be a site safety SPOC. Ensure that the site meets all legal, regulatory and Client’s required HS&E regulations Leads Site O&M HSE Action Plans Ensures contractors adhere to and provide needed match to HSE scope and reporting Ensure that all JLL staff are working in compliance with HS&E regulations Carry out supervisory responsibilities in accordance with client/JLL policies and applicable laws, particularly EH&S.
Contracts Management
Ensure that all contracts at the site are delivering the required service at the correct cost
Develop and monitor performance of local service providers
Support work with Regional and Global Sourcing to implement Regional/Global sourcing strategies
Finance and Asset Management
Support that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required Support review of property expenditures within budget; prepare variance analysis on a monthly basis. Lead and report
People Management
Provide leadership within site FM team
Mentor & enable training & development of team members under line management
Participate and help develop an environment conducive to good teamwork and cooperation among colleagues
Direct a team of Electrical, Mechanical and preventative Maintenance technicians during the execution of both preventative and reactive technical interventions.
Plan, assign and direct work of facilities staff and contractors providing services at the property
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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