Assistant Front Office Manager

Lead the Future. A Hospitality Brand - For Those Who Want It All!

At Red Sea Global (RSG), we're redefining the way the world experiences travel-by creating destinations that are immersive, sustainable, and transformative. In partnership with hospitality leaders like Equinox Hotels, we're turning this vision into reality.

Soon to rise at the heart of Amaala's Triple Bay, Equinox is developing a next-generation resort that will set new standards in performance living and holistic hospitality. At the core of this development is a one-of-a-kind staff village, designed to nurture wellbeing, connection, and an exceptional quality of life for every team member.

RSG is proud to support Equinox by spotlighting career opportunities during this critical phase of operational growth. We are committed to fostering a work environment where diversity is celebrated, integrity with members, employees, and partners is upheld, and each individual is empowered to grow and contribute meaningfully.

This collaboration is built on shared principles: innovation, regenerative thinking, lifestyle excellence, and a supportive approach to common goals. Together, we are reshaping what it means to work and lead in the world of hospitality.

If you're inspired by innovation, driven by purpose, and ready to make a lasting impact-your journey begins here.

Work Where Performance Drives Purpose. Challenge the Status Quo - Join Equinox Amaala.

Essential Job Functions

• Directs activities of Front Office staff. conducts performance evaluations and implements disciplinary actions as required.
• Reviews and manage department schedules to ensure staff is supported and business needs are being met.
• Ensures coordination of guest arrivals, departures and billing/credit requirements, including those requiring special attention, returning guests and groups.
• Ensures compliance with all financial and credit procedures and controls, including cash handling, disbursements and direct billings.
• Ensures the Front Office team is trained and well-versed with all service standards including Forbes.
• Effectively handles guest requests, concerns and complaints, ensuring timely and appropriate resolutions.
• Provides basic trouble shooting support for in-room services such as internet, TV movies, games and web services.
• Works with Bell staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Takes prompt action in all matters related to the safety, security, well-being and satisfaction of hotel guests and employees. Responds swiftly and effectively in any emergency or safety-related situation.
• Provides coverage for Night Manager's days off and vacation.
• Assist CORE Department with reservation needs.
• Attends all required leadership meetings as determined by the Front Office Manager.
• Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• May be assigned other duties at the discretion of management.

Qualifications/Skills

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

• Three to Five years in a similar role in a luxury hotel
• Prior guest relations training preferred.
• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to think quickly and act appropriately in emergency situations.
• Perform well under pressure situations, time demands, and work overtime when needed.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Skill in the use of related tools (including hand and electric tools).
• General computer knowledge and ability to enter work orders, make notes, etc. or related system.
• Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays).

Essential Physical Abilities

• Endure various physical movements throughout the work areas.
• Ability to push, pull, grasp, lift or carry supplies, equipment or supplies
• Ability to work in a standing position for long periods of time (up to 5 hours).
• Explain: One-on-one communication with guest, manager and fellow employees.
• Must be able to see the physical conditions of designated areas.
• Must be able to observe the physical environment and respond to emergency situations.
• Ability to effectively handle multiple demands and challenging guest relations issues.

This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an an "at will" employment relationship.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Administrative, and General Business

Industries

• Hospitality and Wellness and Fitness Services