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Assistant Manager
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Salary
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About the Role:
Grade Level (for internal use): 09
The Team: You will be part of Bank Rates team under Corporate and Industry Insights within the Enterprise Data Organization, composed of colleagues based in Manila, Islamabad, and Ahmedabad. You will provide support on research, validation, and update of Bank Rates data. Bank Rates team is offering different bank’s Federal rates mainly for four products i.e. Savings, Mortgage, Credit Card and Consumers within US region.
The Role: The Assistant Manager will be responsible for guiding and overseeing a group of team members to achieve departmental goals, deliver high-quality work, and maintain efficient operational performance. This position requires a balance of leadership, technical expertise , and communication skills to ensure that team members are well-supported, motivated, and aligned with organizational objectives . The Team Lead will foster a collaborative environment, provide coaching and mentorship, and drive continuous improvement initiatives.
The Impact: This position will not only provide exposure to research and analysis of Bank Rates and Fees datasets but also foster collaboration with our Data Transformation colleagues, global teams within the Enterprise Data Organization.
Key Responsibilities:Team Leadership & Supervision:
Lead, motivate, and inspire a team of 25 individuals to meet daily, weekly, and monthly targets.
Provide guidance, direction, and support to ensure the team meets performance objectives and quality standards across the globe.
Foster a positive and inclusive work environment, ensuring the team remains focused, engaged, and collaborative.
Conduct regular team meetings to communicate updates, share best practices, and address any challenges.
Task Management & Workflow Coordination:
Oversee day-to-day operations, ensuring tasks are completed on time and in accordance with company procedures and quality standards.
Delegate tasks and responsibilities to team members based on their skill sets, experience, and development goals.
Monitor individual and team performance, adjusting workloads or providing assistance as necessary to meet operational demands.
Training & Development:
Provide on-the-job training and mentoring to new and existing team members to enhance their skills and productivity.
Identify team development needs and work with management to create training programs or growth opportunities.
Perform regular performance reviews, providing feedback and coaching to improve both individual and team performance.
Performance Monitoring & Reporting:
Track and measure individual and team performance metrics, providing reports and updates to management.
Ensure that team members adhere to established quality standards, processes, and KPIs.
Identify areas for improvement and proactively implement corrective actions to address any performance gaps.
Problem-Solving & Issue Resolution:
Act as the first point of contact for resolving team-related issues, conflicts, or concerns, ensuring quick and effective resolutions.
Analyze challenges faced by the team and provide solutions to streamline operations and improve overall performance.
Escalate complex or unresolved issues to higher management as necessary.
Collaboration with Cross-Functional Teams:
Collaborate with other departments to align on projects, initiatives, and operational goals.
Serve as a liaison between upper management and team members, conveying updates, expectations, and feedback both ways.
Work with other team leads and department heads to share best practices, discuss challenges, and ensure alignment across teams.
Automation:
Encourage a culture of continuous improvement by identifying and implementing process enhancements or best practices.
Identify opportunities to automate the process through multiple tech such as web extraction, SPARK Assist, Doc Extraction, python etc.
Lead initiatives to improve team efficiency, reduce errors, and optimize workflows.
Stay up to date with industry trends and new technologies to propose innovative solutions for the team.
Administrative & Operational Support:
Ensure accurate documentation and reporting of team activities, attendance, and other relevant data.
Handle administrative tasks related to team operations, including scheduling, resource allocation, and workload management.
Ensure compliance with company policies and health & safety regulations.
Qualifications:
3-4 years of experience in a leadership or supervisory role, with experience .
If not a people leader, 4-5 years of experience as a Lead Data Analyst or equivalent role, who have supported Front Line Managers in Operations
Proven ability to manage a team, set clear goals, and motivate others toward achieving high performance.
Skills & Competencies:
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Problem-solving and decision-making abilities.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), Power Bi & Spark Assist (LLM).
Ability to prioritize tasks and manage time effectively.
Conflict resolution and coaching skills.
Attention to detail with a focus on quality and accuracy.
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
----------------------------------------------------------- 10 - Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP103.1 - Middle Management Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
Job ID: 320680
Posted On: 2025-12-03
Location: Islamabad, Pakistan
Grade Level (for internal use): 09
The Team: You will be part of Bank Rates team under Corporate and Industry Insights within the Enterprise Data Organization, composed of colleagues based in Manila, Islamabad, and Ahmedabad. You will provide support on research, validation, and update of Bank Rates data. Bank Rates team is offering different bank’s Federal rates mainly for four products i.e. Savings, Mortgage, Credit Card and Consumers within US region.
The Role: The Assistant Manager will be responsible for guiding and overseeing a group of team members to achieve departmental goals, deliver high-quality work, and maintain efficient operational performance. This position requires a balance of leadership, technical expertise , and communication skills to ensure that team members are well-supported, motivated, and aligned with organizational objectives . The Team Lead will foster a collaborative environment, provide coaching and mentorship, and drive continuous improvement initiatives.
The Impact: This position will not only provide exposure to research and analysis of Bank Rates and Fees datasets but also foster collaboration with our Data Transformation colleagues, global teams within the Enterprise Data Organization.
Key Responsibilities:Team Leadership & Supervision:
Lead, motivate, and inspire a team of 25 individuals to meet daily, weekly, and monthly targets.
Provide guidance, direction, and support to ensure the team meets performance objectives and quality standards across the globe.
Foster a positive and inclusive work environment, ensuring the team remains focused, engaged, and collaborative.
Conduct regular team meetings to communicate updates, share best practices, and address any challenges.
Task Management & Workflow Coordination:
Oversee day-to-day operations, ensuring tasks are completed on time and in accordance with company procedures and quality standards.
Delegate tasks and responsibilities to team members based on their skill sets, experience, and development goals.
Monitor individual and team performance, adjusting workloads or providing assistance as necessary to meet operational demands.
Training & Development:
Provide on-the-job training and mentoring to new and existing team members to enhance their skills and productivity.
Identify team development needs and work with management to create training programs or growth opportunities.
Perform regular performance reviews, providing feedback and coaching to improve both individual and team performance.
Performance Monitoring & Reporting:
Track and measure individual and team performance metrics, providing reports and updates to management.
Ensure that team members adhere to established quality standards, processes, and KPIs.
Identify areas for improvement and proactively implement corrective actions to address any performance gaps.
Problem-Solving & Issue Resolution:
Act as the first point of contact for resolving team-related issues, conflicts, or concerns, ensuring quick and effective resolutions.
Analyze challenges faced by the team and provide solutions to streamline operations and improve overall performance.
Escalate complex or unresolved issues to higher management as necessary.
Collaboration with Cross-Functional Teams:
Collaborate with other departments to align on projects, initiatives, and operational goals.
Serve as a liaison between upper management and team members, conveying updates, expectations, and feedback both ways.
Work with other team leads and department heads to share best practices, discuss challenges, and ensure alignment across teams.
Automation:
Encourage a culture of continuous improvement by identifying and implementing process enhancements or best practices.
Identify opportunities to automate the process through multiple tech such as web extraction, SPARK Assist, Doc Extraction, python etc.
Lead initiatives to improve team efficiency, reduce errors, and optimize workflows.
Stay up to date with industry trends and new technologies to propose innovative solutions for the team.
Administrative & Operational Support:
Ensure accurate documentation and reporting of team activities, attendance, and other relevant data.
Handle administrative tasks related to team operations, including scheduling, resource allocation, and workload management.
Ensure compliance with company policies and health & safety regulations.
Qualifications:
3-4 years of experience in a leadership or supervisory role, with experience .
If not a people leader, 4-5 years of experience as a Lead Data Analyst or equivalent role, who have supported Front Line Managers in Operations
Proven ability to manage a team, set clear goals, and motivate others toward achieving high performance.
Skills & Competencies:
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Problem-solving and decision-making abilities.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), Power Bi & Spark Assist (LLM).
Ability to prioritize tasks and manage time effectively.
Conflict resolution and coaching skills.
Attention to detail with a focus on quality and accuracy.
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
----------------------------------------------------------- 10 - Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP103.1 - Middle Management Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
Job ID: 320680
Posted On: 2025-12-03
Location: Islamabad, Pakistan
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