ASSISTANT MANAGER - HOUSEKEEPING

Duties and responsibilities related to the Assistant Manager - Housekeeping role:

• Assist the Housekeeping Manager in managing the daily operations of the entire department, including guest rooms, public areas, and laundry.

• Conduct comprehensive inspections of guest rooms and VIP suites to ensure cleanliness and presentation meet the hotel's 5-star standards.

• Recruit, train, and supervise the housekeeping team, managing rosters, attendance, and daily work assignments.

• Oversee the inventory management of linen, uniforms, and cleaning supplies, placing orders and minimizing waste to stay within budget.

• Coordinate closely with the Front Office to manage room turnover, prioritize early arrivals, and resolve room status discrepancies.

• Liaise with the Engineering department to report maintenance issues and track the completion of repairs in guest rooms.

• Handle guest complaints and special requests regarding housekeeping services promptly and professionally.

• Ensure all health and safety regulations (chemical handling, lifting procedures) are strictly followed by the team.

• Manage the "Lost and Found" process, ensuring items are logged, stored, and returned to guests according to policy.

• Education: Bachelor’s degree or Diploma in Hotel Management, Hospitality, or a related field.

• Experience: Minimum of 3–4 years of experience in Housekeeping operations within a luxury (5-star) hotel environment, with at least 1–2 years in a supervisory or assistant manager role.

• Technical Skills: Proficiency in Property Management Systems (e.g., Opera), housekeeping software, and MS Office (Excel/Word).

• Key Attributes: Strong leadership and conflict resolution skills, with a keen eye for detail and the ability to work under pressure.