Assistant Manager- NOC (Network Operation- ISP)

Qualification

• BS Networks/IT/Computer Science and/or MS Network

Experience

• Min 4 to 5 years of proven experience in a comparable role within an ISP or Telecoms organisation

Job Description

• Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond promptly to network and server anomalies and outages.
• To act as an escalation point for customer problems and questions via telephone, e-mail, and face-to-face.
• Develop documentation related to the departments work processes, which is up to date and accurately reflects the day-to-day running of the team.
• Managing day-to-day network performance monitoring.
• Managing staff to support customers on call & via email.
• Network troubleshooting and fault analysis to resolve the issue.
• Ensuring maximum possible service availability and performance to TES customers.
• Deployment and maintenance of network monitoring, analysis and reporting tools.
• Understanding of AAA platforms such as Radius and/or TACACS.
• Complete understanding of the technologies like IP Protocols ICMP, UDP, TCP; IP filtering and firewalling; Routing Protocols BGP, OSPF, ISIS; Quality of Service; MPLS; Ethernet STP, RSTP, .1q VLANs, QinQ.
• Manages network services & should be strong in network documentation.
• Network Performance Monitoring, Troubleshooting & Optimisation BGP, OSPF, MPLS, QoS, Firewalls
• Team Leadership, Staffing Management & Customer Support Escalation Handling

Job Type: Full-time

Application Question(s):

• *Are you currently working
• * Share your salary details

Education:

• Bachelor's (Required)

Experience:

• Network operations: 4 years (Required)
• ISP: 3 years (Preferred)

License/Certification:

• CCNA (Preferred)

Location:

• Karachi (Required)

Work Location: In person