Assistant Manager- Operations

Job Title: Assistant Manager – Operations (Electro Bus Services)

Department: Operations

Location: Jhelum

Reports To: Operations Manager / Regional Operations Head

Employment Type: Full-time

Job Summary:

The Assistant Manager – Operations (Bus Services) supports the day-to-day management of bus services to ensure efficient, safe, reliable, and customer-oriented operations. This role involves supervising operational staff, managing service schedules, coordinating with maintenance and customer service teams, and ensuring compliance with safety and regulatory standards.

Key Responsibilities:Operational Management

• Monitor daily bus operations and service performance to ensure timeliness and reliability.
• Oversee scheduling, route planning, driver rosters, and vehicle allocation in coordination with the planning team.
• Handle on-ground issues such as delays, breakdowns, or emergencies, ensuring prompt resolution.
• Coordinate with depots and dispatch teams to manage peak-hour operations efficiently.

Staff Supervision & Training

• Supervise and support drivers, conductors, and other operational staff.
• Monitor staff performance and adherence to SOPs.
• Assist in organizing training sessions for safety, customer service, and operational excellence.
• Participate in driver briefings and debriefings to review service quality and address concerns.

Customer Service & Incident Management

• Respond to and resolve customer complaints, incidents, or service disruptions.
• Work closely with the customer care team to ensure a smooth passenger experience.
• Implement corrective actions based on passenger feedback or service audits.

Compliance & Reporting

• Ensure adherence to all safety, regulatory, and operational protocols (e.g., RTO, transport department rules).
• Maintain and submit daily, weekly, and monthly operational reports.
• Track and report KPIs such as on-time performance, trip completion, fuel efficiency, and staff attendance.

Coordination & Support

• Liaise with maintenance, HR, planning, and finance departments for seamless service delivery.
• Support implementation of technology (e.g., GPS tracking, ticketing systems) in daily operations.
• Assist in managing contractor relationships if operations are partially outsourced.

Qualifications & Skills:Education:

• Bachelor’s degree in Transport Management, Logistics, Business Administration, or a related field.
• Postgraduate diploma in Transport/Operations Management (preferred).

Experience:

• 3–5 years of experience in transport operations, preferably in bus/public transport services.
• Experience in managing teams and transport logistics.

Skills:

• Strong organizational and time management abilities.
• Leadership and team management skills.
• Excellent communication and interpersonal skills.
• Working knowledge of transport software and tools (e.g., AVL, ERP, rostering systems).
• Familiarity with regulatory and safety standards in the transport industry.

Key Performance Indicators (KPIs):

• On-time performance and schedule adherence.
• Reduction in operational incidents and customer complaints.
• Staff punctuality and performance metrics.
• Fuel efficiency and trip productivity.
• Compliance with safety and service standards.

Working Conditions:

• Rotational shifts, including weekends and holidays.
• Field visits to depots, bus stops, and terminals.
• Requires availability during operational emergencies.

Job Type: Full-time

Pay: Rs75,000.00 - Rs95,000.00 per month

Work Location: In person