Assistant Quality Manager

The Assistant Quality Manager supports the implementation, monitoring, and continuous improvement of quality standards across OceanAir’s operations, including tours, camps, transportation, catering, and guest-facing services. The role ensures compliance with company standards, regulatory requirements, and service excellence benchmarks while working closely with operations teams on the ground.

Job Duties & Responsibilities:

• Support the development and implementation of quality standards, SOPs, and service guidelines across all OceanAir operations.
• Conduct regular quality audits, inspections, and site visits (camps, tours, transport, catering, offices).
• Ensure compliance with UAE regulations, health & safety standards, and company policies.
• Assist in monitoring hygiene, cleanliness, safety, and service quality standards.
• Work closely with Operations, Camps, Tours, Catering, and Guest Services teams to ensure quality standards are followed on the ground.
• Support operational teams in implementing corrective actions following audits or incidents.
• Assist in reviewing operational workflows and recommending improvements to enhance guest experience and efficiency.
• Monitor guest feedback, reviews, and complaints; assist in root-cause analysis and corrective action plans.
• Support handling of service recovery cases and ensure follow-up actions are implemented.
• Track recurring issues and prepare improvement recommendations.
• Assist in delivering quality, service, and SOP training to staff and supervisors.
• Support onboarding sessions related to service standards, hygiene, and quality expectations.
• Promote a quality-driven culture across all departments.
• Maintain audit reports, quality checklists, inspection records, and corrective action logs.
• Prepare weekly and monthly quality performance reports.
• Support documentation updates for SOPs, manuals, and quality processes.
• Support internal quality projects and cross-department initiatives.

Job Qualifications:

• Bachelor’s degree in Hospitality Management, Quality Management, Business Administration, or a related field.
• Minimum 2–4 years of experience in quality, operations, or hospitality/tourism-related roles.
• Experience in hospitality, tourism, camps, restaurants, or guest services is highly preferred.
• Strong understanding of quality assurance, SOPs, and service standards.
• Knowledge of UAE health, safety, and operational compliance standards is an advantage.
• Strong organizational, coordination, and reporting skills.
• Ability to work on the ground, conduct site visits, and handle operational challenges.
• Good communication skills in English (Arabic is an advantage).
• Proficient in MS Office (Excel, Word, PowerPoint).