Assistant Sales Support Manager

The Assistant Sales Support Manager is pivotal in ensuring the efficiency and effectiveness of the sales team. This role involves managing daily operations, optimizing resources, and enhancing customer satisfaction.

Key Responsibilities:

1. Operational Management:

• Oversee daily sales support activities, including order processing, data management, and report generation.

2. Customer Interaction:

• Address and resolve complex customer inquiries and issues.

3. Sales Materials:

• Develop and distribute sales presentations, proposals, and other materials.

4. CRM Optimization:

• Manage and optimize the use of CRM systems to support the sales team.

5. Training and Development:

• Conduct training sessions for sales staff on products, sales techniques, and CRM tools.

6. Event Coordination:

• Organize sales events, trade shows, and conferences.

7. Budgets and Financials:

• Monitor and control the budget of the department/business unit.

• Review and continuously update the financial tracking mechanisms and measurements in compliance with standard accounting principles.

8. People Responsibility:

• Define goals for team members and evaluate performance as per the Elite Group performance management process.

• Provide feedback and coaching on an ongoing basis.

• Identify training and development needs of the Department/Unit to ensure ongoing capability development.

• Provide guidance and ensure transparent communication to manage career aspirations.

9. Self-Management:

• Set performance goals at the beginning of the year in discussion with the reporting manager and ensure that the goals are achieved during the course of the year.

• Strive to achieve the highest levels of proficiency on all competencies and skills required to perform the role.

• Identify the training and development requirements for self to ensure on going capability development.

10. Health, Safety and Environment:

• Ensure compliance to all relevant safety, quality and environmental management policies, procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.

11. Policies and Processes:

• Provide inputs and suggestions for the continuous improvement of Department/Unit practices taking into account external and internal/ group level best practices to improve efficiency and effectively manage changes in business environment.

• Manage the development, implementation and regular review of the Department/Unit policies, procedures and systems to ensure consistent and systematic application of best practices providing timely and effective support to concerned users.