Assistant Training Manager (Automotive/OEM)

Hyundai Motor Company Posted Feb 24, 2026

Full-time

Dubai

Negotiable

Advanced (5-10 yrs)

Summary Description

• Deliver technical and non technical training programs for distributors, including localized in house content, while ensuring high certification rates for Service Advisors and Hyundai Technicians.
• Support HDPM performance improvement, assist with DSOM implementation and compliance, and drive Mystery Shopping score growth beyond annual targets and competitors.
• Contribute to CXC competitions to enhance distributor's teams' customer care and technical service capabilities.
• Execute the annual training plan with full commitment, maintain professionalism, and embrace new work challenges within the expanding scope.

Role & Responsibilities

• Conduct Technical and Non-technical training programs for distributors.
• Assist HDPM platform for evaluation and performance improvement.
• Assist DSOM implementation with distributors and monitor compliance.
• Drive Mystery Shopping performance, aiming to increase scores from current year to next year's target and surpass competitors through distributor engagement.
• Assist in CXC competitions for service advisors and technicians to enhance customer care and technical service knowledge.
• Guide and train distributors to achieve high certification rates for Service Advisors & Hyundai Technicians.
• Execute the annual training plan with 100% achievement through effort and passion.
• Maintain professionalism and accept all work-related challenges and new job duties added to the scope.
• Develop Inhouse Training content and localize the HMC training Materials.

Authority

• Online LMS: Manage all users activities, permissions, e-learnings, certifications.
• Mystery Shopping: Supervise & monitor results/action plans.

Job Requirements

• Education
  • Must hold a bachelor's degree.
  • Master's degree is a plus.
• Related Experience
  • Minimum 5-7 years of professional experience in automotive manufacturer/distributor with service activities.
  • Minimum 3 years of supervisory experience desired.
  • Cross-functional team management experience is required.
• Skill/Knowledge
  • Interest and initiative.
  • Strong analytical skills with attention to detail.
  • Ability to simplify complex issues, develop a compelling point of view, and persuasively make case for change leading to action.
  • Good organizational and teamwork skills.
  • Outstanding written & verbal presentation skills for external and Senior Leadership interactions.
  • Ability to multi-task.
  • Strong automobile industry knowledge.
  • Excel, PowerPoint, Word proficiency.
  • Arabic as second language is a plus.
• Physical Requirements
  • Normal office duties in Regional HQ.
  • % travel requirements.