Associate

Join WNS Gurugram as a Sr Associate (International Chat Process)

As a Customer Support Executive in our Gurugram centre, you’ll engage with international customers via chat. You’ll play a key role in shaping customer experience by resolving queries, maintaining accurate interaction records, and meeting performance goals—all while growing your skills in a dynamic, fast‑paced environment.

✅ Key Responsibilities

• Engage with international customers
• Address customer queries & provide timely, effective solutions
• Maintain accurate records of all customer interactions & escalations
• Work closely with your team to meet or exceed performance targets (quality, resolution, SLAs etc.)
• Continuously improve your product knowledge & communication skills

🎓 Qualifications & Skills

• Education: Undergraduate or Graduate (any field)
• Experience: 1 year of international experience in voice/chat/customer support
• Communication: Strong verbal & written English skills
• Adaptability: Quick learner, able to adjust to new situations & products
• Team Player: Positive attitude, collaborative mindset
• Flexibility: Night shifts & rotational shifts are required

🔄 Shift & Work Details

• Night & rotational shifts
• 5 working days per week
• Week‑offs on a rotational basis

🌍 Why WNS?

• You’ll be part of a globally respected BPM / digital transformation company, known for co‑creating smarter businesses. WNS+1
• Exposure to international clientele and global standards—grow your career with experience that counts.
• Strong learning environment: gain skills in communication, customer experience, product understanding, and problem solving.
• Comprehensive support & infrastructure: work in a well‑established office in Gurugram with peer collaboration and training.