Associate - Business Operations

About Urban Company

Urban Company is a leading technology platform that connects customers with trusted service professionals for various home services, including home cleaning, salon & spa services at home, and home repairs & maintenance. Since its inception in India in 2014, Urban Company has expanded to UAE, Saudi Arabia, and Singapore.

Our mission is to simplify and elevate everyday living by offering convenient, reliable, and high-quality services. With innovation and customer experience at our core, we are reshaping the home services industry globally.

Role Overview

We are looking for a proactive and detail-oriented Admin & Operations Associate to manage the end-to-end onboarding of cooks on our tech service platform and serve as their dedicated account manager. This role is critical to ensuring a smooth experience for cooks from the moment they join, through setup, training, and ongoing support. The Associate will act as the bridge between our cooks and the internal teams (training, tech, business, customer success), ensuring high-quality service delivery and long-term retention.

Key Responsibilities:

1. Cook Onboarding & Documentation

• Manage the full onboarding lifecycle for new cooks, including:
• Collecting and verifying KYC, licenses, or certifications as required.
• Guiding cooks through platform registration and account creation.
• Explaining platform policies, service standards, and compliance requirements.
• Coordinate with internal teams to set up cook profiles (menus, photos, pricing, availability).
• Organize training sessions (virtual/in-person) on platform usage, hygiene standards, and order management.

2. Relationship Management & Support

• Act as the primary point of contact for onboarded cooks, addressing their queries, concerns, and escalations.
• Provide proactive support by checking in regularly, monitoring activity, and nudging for engagement.
• Handle operational issues such as order disputes, payout clarifications, and scheduling conflicts.
• Ensure cooks understand performance metrics, customer feedback, and how to improve ratings and service quality.

3. Operational Excellence

• Track onboarding funnel KPIs (registrations, active cooks, drop-off points) and identify areas for process improvement.
• Maintain accurate records of cook interactions, documentation, and issue resolutions in CRM/ops systems.
• Collaborate with the business & training teams to flag recurring pain points and suggest platform improvements.
• Ensure timely resolution of issues through cross-functional coordination (payments, logistics, compliance).

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Hospitality, Operations Management, or related field.
• 1–3 years of experience in operations, admin, account management, or partner/vendor support roles (preferably in food tech, e-commerce, or service platforms).
• Fluency in English and Hindi/Urdu; strong communication and interpersonal skills.
• Prior experience working with food professionals (cooks, chefs, vendors) is a plus.
• Over and above: strong-willed, sharp problem solver and hands on!

What We Offer:

• Competitive salary and benefits
• Opportunities for career growth and professional development
• A collaborative and dynamic workplace culture

Why Join Us?

• Be part of a dynamic team driving growth in one of Urban Company’s most important markets.
• Enjoy a competitive compensation package.
• You will interact with the AVPs, Business Heads, Engineering Managers on various projects which gives you an excellent opportunity to learn; A high performance, high velocity environment with massive ownership and growth opportunities.
• Contribute to a mission-driven organization that is transforming the home services industry.

If you are an early stage professional looking to start your career at a high-paced technology company in the Middle East, apply today!

Job Type: Full-time

Pay: From AED4,000.00 per month

License/Certification:

• UAE driving license (Preferred)

Location:

• Dubai (Required)