Associate Manager - Training Solutions

Overview:

As the Associate Manager- Training, you will play a critical role in overseeing and enhancing the training efficiency, effectiveness, and safety of our services, including full P&L accountability. Your leadership will be instrumental in driving profitability, operational efficiency, and growth while ensuring the delivery of high-quality services to our clients.

Duties & Responsibilities

• Deliver CompEx training to delegates from diverse multinational backgrounds
• Drive business development by expanding the training portfolio with technically advanced courses
• Develop sales strategy to design and promote course offerings that complement and enhance the current branded product portfolio
• Build, manage, and mentor strong, long-term customer relationships
• Upgrade training facilities by improving both infrastructure and technical capabilities
• Lead revenue growth for the Training Department across the Middle East region
• Define, design, and execute the Training Department's strategic roadmap, covering both short-term and long-term objectives
• Develop and empower internal resources to independently deliver assessments and training programs
• Oversee departmental financial performance, ensuring training quality standards are met within budgetary controls
• Formulate and implement product marketing strategies, including advertising campaigns and sales promotions
• Take accountability for the department's revenue, cost, and profitability, evaluating the cost-benefit impact of all initiatives
• Act as a brand ambassador, representing the department at business forums, trade shows, and industry seminars
• Ensure the department's daily operations are carried out efficiently, professionally, and in alignment with organisational standards
• Establish and maintain robust quality control processes to ensure the delivery of high-quality services that meet or exceed client expectations and comply with industry standards and regulations
• Promote a culture of safety, environmental responsibility, and regulatory compliance throughout the organisation, prioritising the well-being of employees and stakeholders
• Drive initiatives for process optimisation, innovation, and cost reduction to enhance operational efficiency, competitiveness, and profitability
  
  

Requirements

Education & Certification:

• Bachelor's Degree in any discipline
• An additional degree in Business Administration would be a plus
  
  

Skills & Competencies:

• Should demonstrate superior verbal and written communication abilities, effectively conveying ideas and information
• Exhibits excellent interpersonal skills, providing insightful consulting and delivering compelling presentations
• Shows independent problem-solving abilities and a knack for creative, out-of-the-box thinking to address complex challenges
• Maintains a strong commitment to meeting deadlines and managing projects efficiently from inception to completion
• Pays exceptional attention to detail and demonstrates high-level organisational skills, ensuring precision and order in all tasks
  
  

Experience:

• Minimum 05 years of work experience in a similar role, including extensive experience in strategic planning, business development, quality management, and customer care