Associate Process Manager - Accounts Receivables

Accounts Receivable Collections Specialist

• Monitor and manage the accounts receivable customer to ensure timely collections and accurate reporting.
• Investigate payment delays, discrepancies, and customer disputes by analyzing invoices, contracts, and correspondence.
• Collaborate with cross-functional teams including Sales and Billing to resolve issues impacting payment.
• Initiate and follow up on collection calls and emails with customers to ensure prompt payment.
• Maintain detailed records of collection activities, customer interactions, and dispute resolutions.
• Prepare aging reports and escalate high-risk accounts to management with recommended actions.
• Provide regular updates to management on collection status, dispute trends, and resolution timelines.

Required Skills & Qualifications

• Bachelor’s degree in Accounting, Finance, or related field.

- 3+ years of experience in accounts receivable- collections.

• Strong analytical and investigative skills with the ability to interpret financial data and resolve issues.
• Excellent communication and interpersonal skills to collaborate effectively across departments and with clients.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience handling customer disputes
• Proficiency in ERP systems (e.g., NetSuite, Salesforce) and Microsoft Excel.
• High attention to detail and commitment to maintaining data accuracy.