Associate - Product Owner (SMP)

***Clarification on SMP Contract: It is Supplementary Manpower service contract job in which prospective applicants are interviewed and salary determined by NEOM interview panel; and being employed under the payroll of SMP Contract (SMP Vendor). Successfully mobilized candidates would be under the visa sponsorship of SMP Vendor Company/Contract.

ROLE OVERVIEW

The Product Owner will lead the vision, strategy, and delivery of the Public Safety Services Web Portal (PSSW) and PSSN Mobile App , which provide essential services such as Digital ID Registration, Visits, Vehicles, and related modules .

As the key link between stakeholders, end-users, and development teams, the Product Owner ensures the applications deliver maximum value, remain user-friendly, secure, and aligned with organizational objectives. This role requires strong analytical, communication, and product management skills, with the ability to translate business needs into actionable user stories and prioritize development efforts.

The Product Owner will report directly to the Project Manager and collaborate with stakeholders, support engineers, and developers.

REQUIREMENTS SUMMARY

• Proven experience as a Product Owner, Product Manager, or Business Analyst in web and mobile applications.
• Strong knowledge of Agile methodologies (Scrum, Kanban) and product backlog management.
• Familiarity with .NET, Angular/React, Flutter (technologies powering the applications).
• Experience defining product vision, roadmaps, and KPIs .
• Ability to write clear user stories, acceptance criteria, and workflows .
• Strong stakeholder engagement and communication skills.
• Knowledge of public safety services, digital identity, or government applications preferred.

Experience with IT service management (ITSM) processes is a plus.

• Strong problem-solving, decision-making, and prioritization skills.

ROLE COMPETENCIES & ACTIVITIES

Product Vision & Roadmap

• Define and communicate the product vision and roadmap for PSSW and PSSN Mobile App.
• Ensure alignment with organizational strategy, stakeholder needs, and compliance requirements.
• Continuously assess product value and prioritize features that deliver the highest impact.

Backlog & Agile Management

• Own and manage the product backlog , ensuring items are well-defined, prioritized, and estimated.
• Write user stories, use cases, and acceptance criteria .
• Collaborate with the Scrum Master and development teams to ensure smooth sprint execution.
• Participate in sprint ceremonies (planning, daily standups, reviews, retrospectives).

Stakeholder & User Engagement

• Act as the voice of the customer and end-users , gathering feedback and ensuring solutions meet user needs.
• Work closely with support engineers to capture recurring issues and translate them into product improvements.
• Engage with business owners, government stakeholders, and security teams to validate requirements.

Delivery & Continuous Improvement

• Ensure timely delivery of features, enhancements, and bug fixes.
• Track and report on product KPIs, adoption, and user satisfaction.
• Drive a culture of continuous improvement, innovation, and user-centric design.
• Stay updated with industry trends in public safety, digital services, and mobile/web technologies .

EXPERIENCE & QUALIFICATIONS

Knowledge, Skills and Experience

• Proven experience in product ownership or management for web and mobile applications.
• Experience in requirement gathering, business analysis, and backlog prioritization.
• Familiarity with Agile project management tools (e.g., Jira, Azure DevOps).
• Strong understanding of digital identity, public safety workflows, or government service portals.
• Exposure to software development processes, system integrations, and APIs.
• Experience working with cross-functional teams (designers, engineers, testers, support staff).

Education & Certifications

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field.
• Certified Scrum Product Owner (CSPO) or equivalent Agile certification preferred.
• Additional certifications in business analysis or IT service management (ITIL) will be an advantage.