Atlassian Expert Consultant

We are seeking an experienced Atlassian Expert Consultant to join our team. The ideal candidate will have a strong understanding of Atlassian products, including Jira, Confluence, and Bitbucket, and will work on various projects to implement and optimize these tools for our clients.

Key Responsibilities:

• Proven hands-on experience with Jira Software, Jira Service Management, Confluence, and Bitbucket
• Strong experience supporting both Atlassian Cloud and Data Center environments
• In-depth knowledge of Agile (Scrum, Kanban) and ITSM frameworks (ITIL preferred)
• Design, deploy, configure, and maintain Jira Software, Jira Service Management, Confluence, and Bitbucket in both Cloud and Data Center environments
• Lead end-to-end implementations including requirements gathering, solution design, configuration, migration, testing, go-live, and post-go-live support
• Perform migrations between Server/Data Center and Cloud, including data integrity validation and performance optimization
• Configure projects, workflows, issue types, screens, fields, permissions, schemes, SLAs, automation rules, and service catalogs
• Administer users, groups, roles, and access controls in alignment with security and compliance requirements
• Develop and maintain automation rules and scripts to extend platform capabilities (e.g., Groovy, Python, Bash, PowerShell, REST APIs)
• Integrate Atlassian tools with third-party systems such as identity providers, CI/CD pipelines, monitoring tools, and enterprise applications
• Customize dashboards, reports, and KPIs for Agile, ITSM, and management use cases
• Manage and support Atlassian Data Center deployments including clustering, load balancing, shared storage, and high availability
• Monitor system performance, troubleshoot issues, and implement tuning and scaling strategies
• Plan and execute upgrades, patching, and maintenance with minimal downtime
• Ensure backup, restore, and disaster recovery procedures are documented and tested
• Implement security best practices including authentication, authorization, encryption, and audit logging
• Collaborate with security teams to address vulnerabilities and compliance requirements
• Maintain documentation for system architecture, configurations, and operational procedures
• Act as a trusted advisor to stakeholders, translating business needs into technical solutions
• Provide user training, knowledge transfer sessions, and clear technical documentation
• Offer Level 2/3 support and incident/problem resolution for Atlassian platforms
• Experience working with REST APIs and webhooks
  
  

General IT Knowledge

• decent understanding of databases
• Strong grasp of security fundamentals including IAM, authentication protocols (SSO, SAML, OAuth), and access control
• Good knowledge of networking concepts such as DNS, load balancing, firewalls, and proxies
• Hands-on experience administering and troubleshooting Linux and Windows environments
  
  

Communication & Professional Skills

• Full professional proficiency in English (written and spoken) is mandatory
• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively in cross-functional teams
• Professional, structured, and customer-focused approach
  
  

Requirements

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years experience working with Atlassian products (e.g., Jira, Confluence, Bitbucket)
• Strong knowledge in configuring and optimizing Atlassian tools for various project management methodologies
• Experience in training end-users and creating user documentation
• Proficient in scripting languages (e.g., Groovy) for automation within Atlassian tools
• Excellent communication and interpersonal skills, with the ability to work collaboratively with teams
• Certifications in Atlassian tools or project management methodologies (e.g., PMP, Scrum) are a plus
• Strong problem-solving skills and attention to detail
  
  

Benefits

Market Competive Salary

Leaves

Health Insurance

Hybrid / Remote Work Model