Automotive Service BDC Assistant

Job Description

Title: Service Business Development Administrative Assistant

Department: Service Department

Reports to: Service Manager and Service Assistant Managers

Supervises: N/A

Position Objectives:

The Business Development Administrative Assistant is positioned within our Service Department, and will assist and support the Service Department. Some of the tasks, skills/abilities, and tools that are needed to be a successful addition to this team are outlined below.

SKILLS:

• Ability to work in a team environment and collaborate with other team members
• Must be able to communicate both verbally and in written form in a professional manner (verbal communication will be in person and by phone)
• Must have a working knowledge of computer and email skills, including but not limited to Microsoft Outlook/360, Office, Word, and Excel
• This candidate will have good organizational skills
• Multitasking is essential to this position
• Must have a good driving record

TASKS:

• Conduct Follow-Up Calls to customers
• Keep whiteboards for the sales team updated regarding inbound sold orders, salesperson unit counts, monthly incentives, etc.
• Call, text, and email customers identified to be in market for various Curry and GM campaigns
• Download and review manifest lists provided by General Motors
• Assist with additional projects and needs within the Service Department, i.e. moving vehicles, driving vehicles to vendors, assisting Service Advisors, etc.
• Set appointments for customers and assist in turning those customers over to trained Service Advisors
• Additional tasks and responsibilities as needed
• General office duties include answering telephones and taking messages.
• Provide basic information to callers who have general inquiries.
• Greet all customers in a timely and friendly manner.
• Schedule appointments as efficiently as possible in accordance with dealership policy.
• Communicate with the Service Manager regarding progress with work projects and activities.
• Update customer rental information to appropriate parties for loaner vehicles.
• Establish and maintain good working relationships with customers, vendors, and co-workers.
• Ensure that all documents are accounted for.
• Be courteous and respectful of fellow employees and strive to maintain a pleasant work environment.
• Other duties as assigned.

Required Qualifications:

· Experience in front desk or receptionist work.

· Working knowledge of body repair methods preferred.

· Excellent oral and written communication skills.

· Ability to read and comprehend instructions and information.

· Ability to learn and comprehend dealership computer system to include data entry.

· Computer data entry experience.

· Ability to multi-task.

· Professional personal appearance.

Working Conditions:

· Sitting at a desk for the majority of the eight-hour shift. May also be required to work throughout the Service Department.

· Using office equipment, the majority of the eight-hour shift to include computer, telephone, typewriter, copier, fax, calculator, etc.

· Exposure to noise, vibration, high volume of activity, etc.

Job Type: Full-time

Pay: From $15.00 per hour

Expected Hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Bloomington, IN 47401 (Required)

Work Location: In person

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) 3% Match
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Bloomington, IN 47401 (Required)

Work Location: In person