SUMMARY

The barista is responsible for delivering exceptional coffee and beverage experiences to hotel guests and patrons. This role involves preparing high-quality coffee, tea, and specialty drinks, providing excellent customer service, maintaining a clean and organized work area, and contributing to overall guest satisfaction in the hotel’s food and beverage outlets.

Key Responsibilities:

1. Beverage Preparation:

• Prepare and serve a variety of coffee, espresso-based drinks, teas, and other beverages according to recipes and guest preferences.
• Operate and maintain coffee-making equipment (e.g., espresso machines, grinders, blenders).
• Ensure consistency in drink quality and presentation.

2. Customer Service:

• Greet guests warmly, take orders accurately, and provide recommendations on beverages or menu items.
• Handle special requests, dietary needs, or customizations with care and efficiency.
• Address guest inquiries or complaints professionally, escalating to management when necessary.

3. Cash Handling and Transactions:

• Process payments using point-of-sale (POS) systems, ensuring accuracy in transactions.
• Handle cash, credit cards, and room charges in accordance with hotel policies.

4. Cleanliness and Hygiene:

• Maintain a clean and sanitary workstation, including counters, equipment, and seating areas.
• Follow health and safety regulations, including food safety standards and proper handling of ingredients.
• Restock supplies such as cups, lids, napkins, and condiments as needed.

5. Inventory and Stock Management:

• Monitor inventory levels of coffee beans, syrups, milk, and other supplies, reporting shortages to management.
• Assist in receiving and storing deliveries, ensuring proper rotation of stock (first-in, first-out).

6. Team Collaboration:

• Work closely with other food and beverage staff, including servers, kitchen staff, and managers, to ensure seamless service.
• Assist with additional tasks in the café or restaurant during peak times, such as serving pastries or light snacks.

7. Brand Standards and Atmosphere:

• Uphold the hotel’s brand standards by delivering a professional and welcoming experience.
• Contribute to a positive and inviting atmosphere in the café or bar area through friendly demeanor and attention to detail.