Benefits Administrator

Description:

About us:

Riverbend Community Mental Health is a private, nonprofit organization in central New Hampshire that provides specialized behavioral health and addiction treatment services for children, adolescents, adults, and families.

We are seeking a passionate and motivated Benefits Administrator to join our Human Resources team! In this vital role, you will be the primary contact managing and overseeing Riverbend's comprehensive employee benefits and leave program. You will provide unparalleled support and communication to our valued staff. If you’re ready to make a meaningful impact and become an integral part of an inspiring team, we would love to hear from you!

Salary: $53,200 - $69,200 depending on experience

Schedule: Monday through Friday, 8 AM-5:00 PM with a 1-hour lunch

Duties/Responsibilities:

• Primary point of contact for employee benefits questions and guidance, ensuring timely and accurate resolution.
• Manage daily employee benefits operations, including enrollments, terminations, and changes due to qualifying life events.
• Coordinate and manage the full lifecycle of leaves of absence, including FMLA, ADA accommodations, personal leaves, and return-to-work processes.
• Monitor eligibility, documentation, and tracking of leaves in accordance with legal requirements and company policy.
• Oversee annual open enrollment planning and execution, including communication materials, system readiness, and employee support.
• Manage and process claims for employees who have experienced work-related injuries or illnesses and ensure compliance with relevant laws and regulations. Partner with departments and team members to facilitate smooth return-to-work transitions.
• Collaborate with third-party vendors, brokers, and payroll to ensure benefits accuracy and resolve escalations.
• Reconcile monthly benefits invoices and ensure timely payment and accurate reporting.
• Maintain accurate and up-to-date records in HRIS, benefits portals, and employee files.
• Stay current on federal, state, and local benefits-related legislation (e.g., ACA, ERISA, COBRA, HIPAA) and recommend policy updates as needed.
• Assist in developing and delivering benefit-related training, communication, and education to employees and leaders.
• Participate in audits and ensure compliance with all reporting requirements (e.g., 1095-C, annual nondiscrimination testing).
• Perform other duties as assigned to support the HR department and organizational objectives.

Requirements:

Required Skills:

• Demonstrate a comprehensive understanding of HR processes, including but not limited to employment laws and regulations at the federal, state, and local levels.
• Demonstrate strong listening and communication skills.
• Demonstrate problem-solving and critical thinking.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Focus on teamwork and collaboration with others.
• Deliver exceptional service to internal and external guests, ensuring all interactions are professional, respectful, and solutions-oriented.
• Build lasting relationships by demonstrating honesty, integrity, and effective communication.

Minimum Requirements:

• Associate or bachelor’s degree in human resources or business administration, or related field (or equivalent experience).
• 3–5 years of experience in benefits administration or a related HR role.
• Strong knowledge of FMLA, ADA, HIPAA, COBRA, and other benefits and leave laws.
• Excellent communication and interpersonal skills with the ability to explain complex benefits concepts clearly.
• High level of confidentiality, discretion, and professional judgment.
• Strong organizational skills and attention to detail.
• Proficiency in HRIS and benefits systems, along with Microsoft Office or Google Suite.
• Ability to manage multiple deadlines and prioritize effectively in a fast-paced environment.

Preferred Qualifications:

• PHR, SHRM-CP, or other HR/benefits certification.
• Experience working with benefit brokers or third-party administrators.
• Knowledge of workers’ compensation, state leave laws, and wellness programming.

Why work at Riverbend?

• We offer a supportive work environment where your contributions truly matter.
• We offer numerous opportunities for professional growth and development through our training and certification programs.
• A chance to be part of a compassionate team dedicated to improving lives and promoting well-being.

Benefits:

We are committed to an employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance, which is why we offer such a comprehensive benefits package that includes health, dental, and vision, 403(b) retirement savings plan with match, generous paid time off, 8 paid holidays, tuition reimbursement, and more.

If you are ready to take on a rewarding role in mental health support and meet the qualifications outlined above, we would love to hear from you. Apply today and become a vital part of our mission to empower and uplift our community!

Equal Opportunity Employer:

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.