Branch Manager

About Us:
We are a well-established exchange house operating in the UAE, offering a wide range of financial services including remittances, foreign exchange, and payroll solutions. We are seeking a dynamic and results-driven Branch Manager to lead our branch operations and ensure excellence in service delivery.

Key Responsibilities:

• Drive revenue growth by achieving branch sales targets and maximizing cross-selling opportunities.
• Lead initiatives to acquire new customers and expand the branch’s client base.
• Enhance customer retention by ensuring high service quality and building long-term client relationships.
• Oversee daily branch operations, ensuring compliance with Central Bank regulations and company policies.
• Manage and motivate branch staff to achieve sales and service targets.
• Develop and implement strategies to increase business growth, customer acquisition, and retention.
• Monitor financial performance, cash handling, and operational efficiency.
• Handle customer escalations and ensure high-quality service standards.
• Coordinate with head office on audits, compliance requirements, and reporting.
• Ensure strict adherence to AML, KYC, and compliance standards.

Requirements:

• Bachelor’s degree in Business Administration, Finance, or related field.
• Minimum 5 - 8 years of experience in the exchange house, banking, financial services sector, insurance, F&B with at least 3 years in a supervisory/managerial role.
• Proven ability to lead teams, drive sales, and maintain operational excellence.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work under pressure and meet performance targets.

Job Type: Full-time

Ability to commute/relocate:

• Cairo: Reliably commute or planning to relocate before starting work (Preferred)