Branch Manager

Role Overview:
Responsible for overseeing the entire sales process to ensure daily branch targets are consistently achieved. This includes supporting branch leadership by guiding and optimizing gold purchasing, monitoring sales performance, and driving the team to exceed targets through personalized coaching and strategic sales oversight.

1. Sales Process Oversight

• Oversee the complete sales cycle, including customer greeting, product recommendation, negotiation, and closing.
• Ensure the team meets branch-level sales targets through daily performance tracking and corrective coaching.
• Monitor and maintain stock levels; coordinate timely replenishment and effectively manage dead/aged stock.
• Prepare and present daily/weekly sales, transaction, and inventory reports for the Branch Head.

Key Responsibilities

Customer Engagement & Sales

• Leverage advanced negotiation skills during gold valuation discussions to maximize margins.
• Address and resolve customer grievances promptly and professionally to ensure customer satisfaction and retention.

Process & Compliance Management

• Ensure strict adherence to SOPs, security protocols, stock handling guidelines, and transaction accuracy.
• Conduct regular stock audits and ensure all equipment (e.g., weighing scales, POS systems) is functional and calibrated.

Qualification Requirements

• Bachelor’s degree or diploma in any technology or related field.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person