Brand Operations Manager

Brand Operations Manager – LaBelle Café

Location: United Arab Emirates

Employment Type: Full-Time

About the Role

LaBelle Café is looking for an experienced Brand Operations Manager to lead and oversee the operations of 5 café branches across the UAE. This role is responsible for driving operational excellence, improving sales performance, maintaining brand standards, leading new branch openings, and managing a team of approximately 50 employees.

The ideal candidate is a strong leader with extensive experience in multi-branch café or restaurant operations and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Manage the daily operations of all LaBelle Café branches.
• Lead, coach, and develop a team of approximately 50 employees.
• Ensure high standards of customer service, food quality, and operational excellence.
• Monitor sales, labour costs, and operational performance to achieve business targets.
• Maintain consistent brand standards across all locations.
• Plan and manage new café openings from pre-opening to launch.
• Coordinate with contractors, suppliers, and internal departments for new projects.
• Work closely with the Marketing team to support promotions, social media campaigns, and brand awareness initiatives.
• Analyse operational reports and implement improvement plans.
• Ensure compliance with company policies, health & safety standards, and UAE regulations.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum 10 years of experience in Food & Beverage or café operations.
• At least 5 years in a multi-branch management role.
• Proven experience managing several outlets and large operational teams.
• Experience in opening new café or restaurant branches.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent financial and operational management skills.
• Fluent in Arabic and English (spoken and written).
• Proficient in Microsoft Office and operational reporting systems.

Preferred Qualifications

• Experience with café or premium retail brands.
• Knowledge of visual merchandising and customer experience.
• Experience using ERP systems such as Odoo is an advantage.

What We Offer

• Competitive salary package.
• Career growth opportunities.
• Dynamic and professional working environment.
• Opportunity to lead and grow a well-established café brand across the UAE.

If you have a passion for operations, leadership, and brand excellence, we would love to hear from you. Apply now and become part of the LaBelle Café team.

Work Location: In person