Business Analyst (Finance - Medical Insurance / Product management)

Job Title: Business Analyst

Location: Abu Dhabi

Role Purpose:

• Carry out feasibility study and provide developed business cases for business process improvement projects.

• Collaborate with business partners to elicit, analyse, and document business requirements.

• Collaborate with stakeholders to identify, prioritize, measure and improve business processes across different departments.

• Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end to-end use cases.

• Review information and trends to ensure that the output of processes achieves the desired results and that services meet agreed service levels.

• Participate in the development and review of systems, policies and procedures in accordance with the best practice and standards to enhance service delivery.

• Design and document future state business process, including workflow diagrams, process maps and standard operating procedures.

• Provide ongoing support and guidance to cross functional team throughout the process improvement life cycle, including change management and training activities.

• Utilize analytical tools and techniques to assess process performance metrics and identify opportunity for optimization

Key Requirement & Qualifications

•Minimum 3 years of relevant experience in Product Management

• Minimum 3 years of relevant experience in Medical Insurance

• Bachelor’s degree in business administration, management information systems or related field.

• Prior consulting/business process modelling experience is a must.

• Proficiency in process modelling tools such as Visio, BPMN

• Lean six sigma, Business Process Management or Project Management Certification is added advantage.

Skills & Competencies

• Strong understanding of Business Process Modelling

• Ability to document and diagram use cases, systems & business processes.

• Strong level of customer service orientation and professionalism in all interactions

• Strong facilitation and presentation skills.

• Very good command of written and spoken English; Knowledge of Arabic language is an advantage.

• Ability to handle multiple projects in a fast-paced environment.

• Effective communication and stakeholder management skills.

• Excellent problem solving and analytical skills.

• Good knowledge of health insurance concepts is added advantage.

• Proven track record of successfully leading process improvement initiatives from conception to implementation

Job Types: Full-time, Contract
Contract length: 12 months

Pay: AED20,000.00 - AED24,000.00 per month

Work Location: In person