BUSINESS BANKING RELATIONSHIP MANAGER (PAYROLL)

Description

Budget

1. Grow current business, maximize customer penetration, and meet set business plan through conducting sales meetings with targeted clients in designated branches in coordination with the Commercial & BB District Head to ensure smooth business transfer and proper hand over process

2. Attract new Business banking companies to maximize Bank’s liabilities, assets, and trade finance as well as cross selling CIB’s affiliates

3. Offer Business Banking products to targeted customers based on their size and segment to best suit their needs

Service Quality

4. Respond and follow up on sales inquiries for targeted clients to comply with the set level of service & ensure customer satisfaction

5. Handle customers’ complaints properly, directs them to the relevant channels and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT

6. Responsible for the continuous update of the Business Banking customer data & KYC to develop & improve the database with the support of the Commercial & BB Service Representative

Reports / Analysis

7. Report inflows and outflows of the Business Banking companies on daily basis to monitor performance against set budgets, and plan for any rectification if needed

8. Prepare Call Memos for current business banking customers to report their market situation frequently through site visits, phone calls and checking the suppliers and buyers’ lists

Policies, Processes and Procedures

9. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day management

10. Follow the day-to-day operations related to own jobs in the Commercial & BB Distribution department to ensure continuity of work

Compliance

11.Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks

Qualifications

Qualifications & Experience

§ Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent. Preferably, MBA holder

§ Minimum 4 years of relevant experience for Relationship Manager and minimum 5 years of relevant banking experience for Senior Relationship Manager

§ Good command of English and Arabic languages

§ Must be capable of using basic computer software such as Office, Internet and email

§ Business Banking RM has to pass successfully the SEMP exam to be promoted to Business Banking Senior RM.

Skills

§ Selling skills

§ Customer centric

§ Quantitative and qualitative analytical skills

Excellent Communication and negotiation skills

Primary Location: Egypt-Giza-NADI EL SEID BRANCH

Work Locations: NADI EL SEID BRANCH

Job: Front Liner

Organization: RETAIL & COMMERCIAL BANKING

Shift: Day Job

Job Type: Full-time Employee