Business Development Manager

Role Profile: Business Development Manager –

Jadeer Logistics Services Company LLC

Position Title: Business Development Manager

(BDM)

(CDO) / Chief Operating Officer (COO)

Location: Head Office – Saudi

Arabia (with frequent field visits to operational site)

• Role Purpose
  
  

The Business Development Manager is responsible for

driving Jadeer Logistics’ commercial growth agenda across all core service

lines

Freight Forwarding, Customs Clearance,

Transport, Container Terminal Handling, ISO Tank Depot, and Warehousing & Distribution.

This role focuses on identifying new market opportunities, developing strategic

partnerships, managing key accounts, and ensuring revenue expansion aligned

with Vision 2030 logistics transformation

objectives and Jadeer’s growth roadmap.

Key Responsibilities

• Strategic Growth & Planning
  
  

Develop and implement

multi-year business development strategies aligned with Jadeer’s corporate

objectives and market expansion roadmap.

Translate the company’s Vision 2030-aligned logistics strategy into actionable commercial plans per service

line.

Conduct market and

competitor analysis to identify new business opportunities in B2B, industrial, and SME segments .

Build annual revenue and

margin targets for each business unit (Freight, Transport, Terminal, ISO Tank,

Warehousing).

• Business Development Execution
  
  

Lead pipeline generation

and conversion across domestic and regional markets (KSA, GCC).

Establish and maintain

long-term partnerships with ports, free zones,

industrial cities, and global forwarders .

Oversee tendering, proposal

development, and contract negotiations ensuring profitability and compliance.

Develop customer

segmentation strategies—Institutional, Strategic, and SME—and tailored

commercial offers.

• Cross-Functional Integration
  
  

Collaborate closely with

Operations, Finance, and Compliance to ensure commercial

feasibility and service readiness .

Align BD activities with

operational capacity (fleet, warehousing, depot readiness, manpower, and

system's availability).

Support digital enablement

of BD processes through CRM systems, dashboards, and performance KPIs.

• Customer Relationship & Retention
  
  

Develop account management

frameworks ensuring high retention and recurring revenue.

Conduct regular customer

business reviews to track satisfaction and cross-sell opportunities.

Resolve escalated client

issues in collaboration with operational and compliance teams.

• Performance Monitoring & Reporting
  
  

Track and report BD

performance through KPIs: pipeline value, conversion ratio, new client revenue,

gross margin growth, and customer retention rate.

Prepare periodic reports

and market intelligence updates for management.

Lead BD team meetings,

performance reviews, and pipeline forecasts.

Key Performance Indicators (KPIs) illustrative/indicative

KPI Target Metric

Annual Revenue Growth (Overall) ≥ 15% YoY

Gross Margin per Service Line ≥ 20%

Pipeline Conversion Rate ≥ 30%

Customer Retention Rate ≥ 90%

New Strategic Accounts ≥ 5 per year

Proposal Turnaround Time ≤ 5 working days

CRM Utilization ≥ 90% adoption

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Core Competencies

Strong commercial acumen and financial analysis skills.

Deep understanding of end-to-end logistics operations (transport, forwarding, warehousing, ISO tanks,

terminals).

Strategic thinking with hands-on business execution.

Negotiation and stakeholder management excellence.

Customer-centric mindset with a solution-based selling approach.

Strong analytical and presentation capabilities.

Digital proficiency (CRM, Power BI, TMS/WMS/DMS integrations).

Qualifications & Experience

Bachelor’s degree in Logistics, Business Administration, or Supply Chain Management (Master’s preferred).

Minimum 8–12 years of progressive experience in logistics, freight forwarding, or supply chain business development.

Proven track record in achieving revenue and profitability targets across multiple logistics services.

Experience in leading a BD team and coordinating with cross-functional departments.

Familiarity with Saudi logistics ecosystem, Vision 2030, Mawani, and TGA regulations.

Personal Attributes

Entrepreneurial and results driven.

High communication and networking skills.

Strong leadership and mentorship capabilities.

Ability to operate in a fast-paced, multi-service logistics environment.

Integrity, resilience, and ownership mindset.