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Business Development Manager
Skill: Major Incident Manager
- Lead P3/P4 Incidents: Facilitate bridges for medium/low incidents end to end—triage, engage SMEs, drive restoration within SLAs, and close with quality documentation.
- Escalate P1/P2: Immediately initiate bridges, stabilize, and escalate to Day IMT per on-call rota; ensure seamless handoff with clear status, actions, and next steps.
- Stakeholder Orchestration: Bring the right technical/business stakeholders together, assign actions, track progress, and remove blockers to accelerate resolution.
- ITIL Compliance & Records: Log, prioritize, update tickets in the ITSM tool; capture minutes, decisions, timelines, and technical action plans aligned to the customer’s ITIL process.
- Communications & Paging: Send timely incident updates (internal/external), page/notify resources as needed, and maintain accurate communication channels throughout the incident.
Salary Range - $90,000-$110,000 a year
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Location
Mayfield, OH
Job Function
TECHNOLOGY
Role
Business Development Manager
Job Id
399237
Desired Skills
Incident Management | ITIL
Salary Range
$90,000-$110,000 a year
Desired Candidate Profile
Qualifications : BACHELOR OF COMPUTER SCIENCE
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