Business Development Representative

Job description

About us

Sid Dillon as a whole is a family owned and operated business that has been around for over 47 years, happily serving the mid-west with their automotive needs. By being a family owned and operated business, gaining the trust of our employees AND customers, is why our motto is “You Are What Drives Us.”

We are seeking an experienced BDC Representative to join our team here in Blair NE. The successful candidate will be responsible for answering incoming customer calls and emails, confirming service appointments and performing respectful follow-ups for all of our service departments in a timely manner. This position requires strong communication skills, the ability to multitask, and a commitment to providing exceptional customer service. The ideal candidate will have experience in a call center environment and be comfortable working in a fast-paced environment and experience in automotive industry. Base pay plus Bonus Program!

Responsibilities of Service Call Center Customer Respresentative:

• Handling inbound phone calls and making appointment reminder outbound calls.
• Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts and declined service
• Respond to inbound service internet leads by phone, text message, and email
• Contacting and communicating with customers to identify needs
• Updating the Service CRM
• Reschedules missed service appointments
• Books appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
• Assists with answering customer inquiries and problems by routing customer to the contact and or department
• Understands the terminology of the automobile business and keep abreast of technology changes
• Understands the manufactures requirements and policies for assigned brands
• Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break or departure from work for personal reasons
• Follows the Company Codes and Policies
• Understands and follow all work rules and procedures and follows lawful directions from Supervisors
• Attends company meetings and training as required
• Other duties as assigned

Service Call Center Customer Representative Qualifications:

• Strong work ethic to succeed both professional and personally.
• Great attitude and positive outlook
• Prior sales, call center, internet department or BDC experience preferred
• Minimum high school diploma or GED equivalent
• Able to provide exceptional customer service, customer follow up and ability to generate new business
• Strong computer and phone skills
• Ability to work in a highly energized, fast paced, adaptive environment
• Hours 7:30 AM - 5:30 PM
• Monday - Friday

Service Call Center Customer Representative Offers

• Competitive Base Pay plus Commissions
• Retirement Benefits
• 401K plan with company match
• Low cost comprehensive medical plan
• Vision
• Dental
• Paid Vacation
• Closed on Major Holidays
• Opportunities to grow within the organization
• Vehicle Purchase Program.

All positions required to pass a drug test and background check prior to starting employment.

Sid Dillon is an equal opportunity employer

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Experience level:

• 2 years

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Business development: 1 year (Preferred)
• Sales: 1 year (Preferred)

Ability to Commute:

• Blair, NE 68008 (Preferred)

Ability to Relocate:

• Blair, NE 68008: Relocate before starting work (Required)

Work Location: In person