BUSINESS RELATIONSHIP MANAGER

Job Purpose

• To speed up Mobile data, Business & Enterprise Solutions & GSM business in the region.
• Portfolio growth & retention.
  
  

Job Responsibilities

New Business Development:

• Meeting Monthly Sales Targets regarding Revenue Addition of an X amount through different products in GSM/Fixed Data/Cloud/International Business segments.
• Responsible for gross adds in the existing base for a full range of voice, mobile data, and ESS solutions to the client base.
• Seeking new business ventures.
• Developing customized solutions for the corporate sector.
• Ensuring the clearance of outstanding amounts from existing customers.
• Developing customized solutions for the corporate sector.
• Meeting monthly assigned sales targets.
• Exploring and driving new growth avenues through an existing client base.
  
  

Customer Retention/CHURN

• Prevention, Retention & churn management for assigned portfolio.
• Meet the assigned churn targets.
• Contract renewals, negotiations, comparative analysis with customers & coordination with HQ product & channel teams.
• To retain, service & grow large & SME accounts.
• Achievement of assigned regional sales & service targets.
• Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints.
• Responsible for providing monthly invoices to the tagged portfolio & billing collection management.
• Timely identification of problems and duly managing customer service establishments that lead to new referrals.
• Revenue assurance as per management's assigned targets.
• Ensure smooth customer handling and customer experience management.
  
  

Eligibility Criteria (Education, Knowledge, Experience and Skills): Education:

• Candidate must have a minimum of a Bachelor's Degree. However MBA degree will be preferred
  
  

Work Experience

• Preferably minimum of 2-3 years of experience.
  
  

Skills - Generic:

• Team Leadership Skills.
• Time Management Skills
• Analytical, Negotiation, Relationship building & Customer engagement skills.
• Excellent communications skills in English & Urdu, with a clear, confident and articulate telephone manner.
• Written communication skills, must be able to write professional emails for internal & external customers.
• Problem solving & customer engagement approach.
• Innovative & proactive, self-motivated & flexible.
• Proficiency in Microsoft Office Suite
  
  

Skills - Job Specific:

• Key Account Management experience in Telecom, ICT, Banking & FMCG will be preferred.
• Able to compare telecom operator packages & able to show the comparative advantages to customers.
• Specializing in Portfolio Management & Collection.
• Good with numbers, price comparisons & ability to drive retention & new business in the Corporate market.
• Good market reach & having relationships with business groups in Lahore.