Business Support Officer, Greater Manchester

Job Summary
Join Greater Manchester Youth Federation (GMYF)—a long-established charity running vibrant youth centres across Greater Manchester. We’re dedicated to raising aspirations and creating opportunities for young people, especially those facing disadvantage, through exciting activities, outreach, and outdoor adventures. Our approach champions youth voice, inclusion, and building confidence and resilience. We offer outdoor education, including residentials at our own Ormside Mill site in Cumbria and other sites nationwide.

Key Responsibilities

· Provide administrative support to Central Team and Centre Managers

· Coordinate meetings and events including rooms, equipment, and refreshments

· Support planning and delivery of organisational and centre-based events

· Act as point of contact for operational administration queries

· Maintain a professional front-of-house service

· Manage incoming calls and central mailbox

· Respond to routine enquiries and escalate complex issues

· Prepare documents, maintain filing systems and correspondence

· Support Centre Managers and Youth Work Coordinators with admin requests

· Log and track maintenance requests for all centres

· Coordinate contractors and caretaker / estates maintenance services for all centres

· Maintain facilities records and updates

· Support day-to-day estates administration

· Monitor stock levels of supplies and equipment at Partington Youth Centre (Melland Youth Centre once open)

· Raise purchase requests for all centres and liaise with Finance team

· Coordinate deliveries and distribution

· Maintain HR records: annual leave / sickness / TOIL

· Support onboarding and inductions

· Maintain DBS, safeguarding and training records

· Follow organization wide administrative processes and procedures

· Ensure consistency across centres of policies and procedures

· Suggest improvements to processes

· Build positive relationships across teams

Person Specification

ESSENTIAL CRITERIA

At least 3 years’ experience in an administrative or business support role

Strong organisational and coordination skills

Ability to prioritise workload effectively

Strong communication and interpersonal skills

Proficient in all Microsoft 365 systems

Team player with a collaborative mindset and strong interpersonal skills

Willing and able to travel and work from our other centres

Experience of basic HR processes e.g. recruitment, contracts, record-keeping, sickness records

DESIRABLE CRITERA

Experience in a charity, education, or community setting

Experience in facilities or estates administration

Experience or knowledge of Bright HR system and Worknest H&S system

Other Requirements

GMYF is committed to safeguarding and promoting the welfare of children and young people; the applicant will be subject to safer recruitment checks including enhanced DBS.

GMYF is an equal opportunities employer and we welcome applicants from all backgrounds.

This is a UK-based post, and applicants must be living in and have the right to work in the UK. If applicable, please detail your Visa status in your covering letter.

Please let us know if you need us to make any adjustments during the application or recruitment process and we’ll be happy to support you.

Initial working location is Partington, M31 4FA but will move to Gorton, M18 7TB late 2026 / early 2027

Closing date for applications: Friday 3rd July 2026

Interview date: W/C 13th July 2026

Start Date: As soon as possible, subject to the completion of pre‑employment checks, including DBS and onboarding

Pay: £24,907.00-£30,245.00 per year

Benefits:

• Company pension
• Health & wellbeing programme

Ability to commute/relocate:

• Partington M31: reliably commute or plan to relocate before starting work (required)

Experience:

• administrative or business support role: 3 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person