Business Systems Analyst

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview/Summary

The IT department provides end-to-end solutions for the organization including Application Development, Integration and Management, Enterprise Architecture, User Experience, Quality Assurance & Testing, and overall Project Management.

Collaborating with IT colleagues and business partners, the Business Systems Analyst works to support the planning and mapping of a unified system architecture with the intent of enabling automated, efficient, and quality global shared service delivery.

Major Responsibilities:

• Collect and assess system requirements from business users to guarantee seamless configuration and delivery of business applications and collaborate with IT colleagues and business partners to successfully implement solutions that align with IRC’s mission and business needs.
• Lead the administration, support, and continuous improvement of enterprise business systems used across departments including finance, supply chain, HR, and other operational functions while ensuring that systems align with organizational policies, security standards, and compliance requirements.
• Acquire domain expertise in cross-functional business processes and the systems that support them while keeping abreast of industry trends and novel technologies relevant to enterprise business systems.
• Manage relationships with software vendors and implementation partners to support system enhancements and issue resolution and maintaining comprehensive documentation of business processes, system configurations, data flows, and security models.
• Coordinate with QA teams to support functional, user acceptance, and regression testing across systems.
• Support processes for system updates, advancements, and new implementations.
• Document data and systems maps, improving data interoperability and organizational systems planning & integrations

Key Working Relationships

Position Reports to: Associate Director, Business Systems

Position directly supervises: N/A

Other External Contacts: N/A

Required Skills:

• Bachelor’s degree in Business, Info Systems, or related field with 4+ years crafting and supporting enterprise business systems; equivalent experience will be considered.
• Proven experience in gathering, analyzing, and detailing cross-functional business, functional, and technical requirements, experience with enterprise system testing, including case development and execution.
• Proficient in system administration, support, and change management in a global or multi-site environment
• Strong understanding of ServiceNow concepts, business processes, and functionalities
• Superb communication skills, both verbal and written, with the ability to convey complex information clearly with strong attention to detail, active listening, and analytical thinking!
• Ability to work independently and collaboratively in cross-functional teams with proven ability to build and maintain relationships across diverse teams and organizational levels

Preferred Skills

• Advanced degree or equivalent experience in Business Administration, Information Systems, or related field
• Strong understanding of Dynamics 365 Finance & Operations ERP concepts, business processes, and expertise in Dynamics 365 F&O functionalities.
• Experience working in the NGO or nonprofit sector, especially in distributed or low-bandwidth environments

Working Environment

• Standard office working environment.
• Some international travel as needed.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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