Cafe supervisor

Key Responsibilities

Floor Supervision & Operations

• Oversee the café floor during shifts, ensuring smooth operations and adherence to service standards.
• Monitor staff performance and assign daily tasks to ensure efficiency.
• Handle customer inquiries, complaints, and special requests promptly and professionally.
• Ensure cleanliness, hygiene, and safety across the café floor.

Sales & Customer Engagement

• Actively promote menu items, seasonal offers, and add-ons to increase sales.
• Train and motivate staff on upselling techniques and customer engagement.
• Build customer relationships to encourage repeat visits and loyalty.
• Assist management in meeting sales targets and contributing to business growth.

Team Leadership & Training

• Supervise and support waitresses, baristas, and service staff during shifts.
• Lead by example in professionalism, service delivery, and sales approach.
• Provide on-the-job training and coaching to team members.
• Ensure proper communication between floor staff and kitchen/barista team.

Reporting & Administration

• Assist in preparing daily sales reports and shift summaries.
• Monitor inventory on the floor (beverages, supplies) and report shortages.
• Support management with promotional events and campaigns.

Qualifications & Skills

• Female candidate (required).
• Previous experience as a Supervisor, Head Waitress, or similar role in a café/restaurant.
• Strong sales and upselling skills, with proven ability to achieve targets.
• Excellent customer service and communication abilities.
• Strong leadership and people management skills.
• Ability to remain calm and professional under pressure.
• Flexibility to work shifts, weekends, and holidays.

Job Type: Full-time