Call Authentication Specialist -ACA (Night Shift)

Strive Bpo is based in Rawalpindi and is hiring experienced Outbound Customer Service Representatives (CSRs) to work.

Job responsibilities include:

• Answering Outbound calls.
• Make outbound calls to potential customers using provided leads
• Explain ACA health insurance benefits in a simple and clear manner
• Identify customer eligibility based on income, household size, and age
• Handle objections professionally and manage different customer behaviors (including screamers)
• Follow DNC (Do Not Call) and TCPA compliance procedures
• Accurately collect and document customer information in CRM
• Transfer qualified and interested customers to the Verifier or Enrollment team
• Maintain call quality, conversion targets, and compliance standards

Requirements for the job:

• Fluent English speaking and writing skills required. (Preferably British English)
• A minimum of 02 years Call Center experience.
• People with previous experience of a ACA/MEDICARE Campaign will be preferred.
• Excellent skills in Customer Management.
• Ability to multi-task and problem solving approach.
• Shift timings are mostly night shifts
• 3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi

Benefits:

• Daily,Weekly and Monthly bonuses on top of basic salary.

Location:
3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi

Call / WhatsApp: 0332-0070580

Additional Information:

• Shift Timing: 7:00 PM – 4:45 AM.
• Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)

How to Apply:
Call / WhatsApp: 0332-0070580

Work Location: In person

Job Type: Full-time.

Pay: Rs40,000.00 - Rs80,000.00 per month

Work Location: In person