Call Center Agent (Car Rental)

Role Overview

The Call Center Agent is responsible for managing all inbound and outbound calls, responding to client inquiries, and resolving issues efficiently. The role involves coordinating with internal departments, maintaining client records, performing telemarketing activities, and following up with customers to ensure satisfaction. The representative will also handle emails, prepare daily reports, and support other operational tasks as assigned.

Key Responsibilities:

· Handle all inbound and outbound calls in a professional and courteous manner, ensuring timely and accurate responses to client inquiries.

· Provide clear and helpful information about company services, promoting a positive customer experience.

· Receive, document, and escalate customer complaints to the appropriate department for prompt resolution.

· Route calls and queries to relevant departments when additional support or information is required.

· Conduct follow-up calls and gather customer feedback after service completion to ensure satisfaction.

· Accurately record new client information and update customer databases as needed.

· Monitor and respond to incoming emails promptly and take necessary actions to address client needs.

· Perform telemarketing activities to promote company services and generate potential leads.

· Support and assist with DPDS-related duties whenever required.

· Prepare and submit daily reports summarizing inquiries, complaints, and client issues.

· Perform additional duties as directed by the immediate supervisor to support smooth operations.