Call Center Officer

Call Center Officer

Role Overview

We are seeking a customer-focused Call Center Officer to handle inbound and outbound calls, resolve customer queries, and provide accurate information about the Bank’s products and services while ensuring high service standards and compliance with policies.

Eligibility Criteria:

• Bachelor’s degree (minimum)
• 1–3 years of call center or customer service experience (banking/financial services preferred)
• Fresh candidates with strong communication skills may also apply

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner
• Respond to customer inquiries related to accounts, cards, digital channels, and banking services
• Resolve complaints and escalate complex issues to relevant departments
• Provide accurate information on products, charges, and processes
• Record customer interactions in the system and maintain proper documentation
• Meet service quality standards and turnaround time (TAT) requirements
• Follow regulatory guidelines, data confidentiality, and call handling procedures
• Support cross-selling of bank products where appropriate

Skills & Competencies

• Strong verbal communication and listening skills
• Customer handling and problem-solving ability
• Basic computer and MS Office proficiency
• Ability to work in shifts