Call Center Representative

Job Summary:

We are looking for a professional and compassionate Call Center Representative to join our medical clinic team. The candidate will be responsible for managing patient calls, scheduling appointments, providing information about clinic services, and ensuring a smooth and positive patient experience.

Key Responsibilities:

• Handle incoming and outgoing calls from patients in a polite and professional manner.
• Schedule, reschedule, and confirm patient appointments using the clinic’s system.
• Provide accurate information about doctors, services, timings, and clinic policies.
• Record and update patient details accurately in the system.
• Coordinate with reception, nursing, and other departments to ensure smooth patient flow.
• Follow up on patient inquiries, test results, and feedback when required.
• Handle patient complaints or escalate issues to the appropriate department.
• Maintain confidentiality of patient information at all times in compliance with clinic policies.
• Meet performance targets related to call handling, appointment accuracy, and patient satisfaction.

Qualifications and Skills:

• High school diploma or equivalent (bachelor’s degree preferred).
• Minimum 1 year of experience in a medical call center or healthcare reception role.
• Knowledge of medical terminology and clinic operations is an advantage.
• Excellent communication and interpersonal skills.
• Proficiency in computer systems (MS Office, clinic management software).
• Ability to multitask and work efficiently in a fast-paced environment.
• Fluency in English (Arabic or other languages is an advantage).

Work Schedule:

• Full-time, with rotational shifts (including weekends or holidays if required).

Location: Jumeirah 3 Dubai

Job Types: Full-time, Contract