Call Center Representative

Job Summary

We are looking for a highly motivated Call Center Agent with a strong English profile to join our team. The ideal candidate will handle inbound and/or outbound calls, provide exceptional customer service, and ensure customer satisfaction while maintaining company standards.

Key Responsibilities

• Handle customer inquiries via phone in a professional and timely manner
• Provide accurate information about products and services
• Resolve customer complaints effectively and efficiently
• Document customer interactions in the system
• Meet individual and team performance targets
• Follow company policies and quality standards

Requirements

• High English proficiency (B2–C1 level or above)
• Excellent communication and interpersonal skills
• Ability to work on-site
• Availability to work rotational shifts (including night shifts if required)
• Strong problem-solving skills
• Previous call center experience is a plus

What We Offer

• Competitive salary package
• Paid training
• 24/7 Transportation
• Medical insurance
• Social insurance
• Supportive work environment