Call Centre Agent - UAE National (Emiratisation)

General Overview:

We are partnering with a leading organisation within the insurance sector to hire Emirati candidates for a Call Centre Agent role based in Dubai . This is an excellent opportunity for Emirati professionals looking to build a long-term career in a structured, customer-focused environment.

The role is ideal for individuals with strong communication skills and a passion for customer service, offering exposure to insurance products, client interactions, and operational processes within a dynamic team.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and efficient manner
• Provide accurate information regarding insurance products, services, and policies
• Resolve customer inquiries, concerns, and complaints within defined timelines
• Maintain accurate records of customer interactions in internal systems
• Ensure high levels of customer satisfaction and service quality
• Follow internal procedures and service standards to deliver consistent customer experience
• Coordinate with internal teams when required to resolve customer issues

Key Requirements:

• Emirati with FamiIy Book (Emiratisation role) – mandatory
• High School, Diploma, or bachelor’s degree holders are welcome to apply
• Strong communication skills in English (Arabic is an advantage)
• Interest in customer service and client-facing roles
• Prior experience in a call centre or customer service role is an advantage
• Strong interpersonal skills with the ability to work in a fast-paced environment
• Professional, positive attitude with a willingness to learn