Calling Agent Female (US)

Brandix Soft is a leading digital solutions company providing premium services in SEO, Web Development, and Digital Advertising to businesses across the UK and US. We serve high-value clients and enterprise-level accounts, helping them scale through technical excellence and superior customer support.

We are expanding our Client Support Team and are looking for confident, articulate, and customer-focused individuals who thrive in fast-paced, service-oriented environments.

As a Client Support Representative, you will handle outbound and inbound support calls, manage client inquiries, and deliver exceptional service experiences. You will play a key role in driving customer satisfaction, supporting technical optimizations, and contributing to upsell opportunities.

Key Responsibilities1. Client Support & Communication

• Make 50–75 professional outbound support and follow-up calls daily
• Address client inquiries, technical concerns, and service optimizations
• Maintain high levels of client satisfaction with a consultative support approach
• Accurately document all client interactions in the CRM system

Performance Targets & Service Quality

• Maintain a minimum of 60 quality calls per day
• Achieve an 85%+ first-call resolution rate
• Maintain a 4.8+ average customer satisfaction rating
• Ensure compliance with service protocols and brand communication standards

Upselling & Client Education

• Identify 3–5 upsell opportunities weekly (bonus-eligible)
• Proactively inform clients about additional services and performance upgrades
• Support revenue generation by promoting relevant service enhancements

Candidate RequirementsEssential Qualifications

• Minimum 6 months of call center experience (international campaigns preferred)
• Fluent spoken and written English (neutral accent preferred)
• Proficiency in CRM systems (e.g., HubSpot, Salesforce) and MS Office tools

Core Skills

• Strong active listening and problem-solving skills
• Professional phone presence and emotional intelligence
• Ability to meet performance metrics in a fast-paced environment

Preferred Attributes

• 1+ year of experience supporting UK/US-based clients
• Basic understanding of digital marketing services (SEO, PPC, Web)

Work Schedule

• UK Shift: 1:00 PM – 10:00 PM (Monday to Friday)
• US Shift: 6:00 PM – 3:00 AM (Monday to Friday)
• Work Type: On-site only (no remote option)

Compensation & Benefits

• Competitive base salary (up to Rs. 75,000/month based on experience)
• Performance bonuses for successful upsells and KPIs
• Defined career progression path (Team Lead, Account Manager roles)
• Work with global clients, including Fortune 500 and high-growth companies
• Modern office space located in Gulberg, Lahore's commercial hub

How to Apply

Submit your updated resume (highlighting relevant customer service experience) through Indeed
or send directly to:
Email: hrsales@brandixsoft.com
WhatsApp: +92 325 5599973

Office Location: Al Hafeez Shopping Mall, Gulberg III, Lahore

Note: This is a full-time, on-site role. Only candidates based in Lahore will be considered. Only shortlisted applicants will be contacted.

Job Type: Full-time

Pay: Up to Rs70,000.00 per month

Experience:

• international cold calling : 1 year (Required)

Language:

• English Fluently (Required)

Location:

• Lahore (Required)

Work Location: In person

Application Deadline: 05/09/2025