Captain - Club Rotana

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Captain of Club Rotana, you are responsible for ensuring and maintaining the entire range of services offered for the Club Rotana Floors and the Club Lounge, with an aim to maximize guest satisfaction, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

• Having a good knowledge of all systems and procedures applicable on the Club Rotana Floor to provide decisive supervision of employees.
• Being responsible for all activities pertaining to the Executive Floor, including rooms and lounge.
• Providing a high level of customer service and maintaining a high profile in the day-to-day running of the Club Rotana, ensuring personalized service is offered to each guest.
• Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and allied information.
• Monitoring all executive floor personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Reviewing arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.

Skills, Education, Qualifications & Experiences: You should ideally have a degree in the hospitality field with previous experience in the Front Office Department and Food & Beverage service within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation, along with the ability to solve problems effectively. Computer literacy and knowledge of Opera will be highly regarded.

Knowledge & Competencies: The ideal candidate will be well-versed in Guest Relations and Executive Club operations, with excellent presentation and communication skills, as well as a high aptitude for customer care. You are an extremely proactive and 'switched on' person with an outgoing, charismatic, and approachable character. You will work well under pressure in a fast-paced environment and be a great team leader who thrives in working with a multi-cultural team and guests alike, while possessing additional competencies such as understanding hotel operations, effective communication, planning for business, supervising people, understanding differences, supervising operations, teamwork, adaptability, customer focus, and drive for results.

We are an equal opportunities employer and welcome applications from all qualified candidates.