Care Coordinator

Overview

The care coordinator is a key team member who ensures seamless daily operations by managing client schedules, caregiver support, payroll processing, and authorization tracking. This role requires exceptional communication, multitasking, and organizational skills.

Key Responsibilities:

• Answer and manage incoming phone calls in a professional and timely manner

• Schedule and coordinate client visits, ensuring appropriate caregiver match and availability

• Assist caregivers with schedules, updates, and other support needs

• Process daily payroll accurately and on time

• Track and manage client authorizations and ensure services stay within approved limits

• Maintain up-to-date client and caregiver records in the system

• Collaborate with team members to ensure smooth office operations and exceptional client care

• Provide general administrative support as needed

Qualifications:

• Previous experience in a healthcare office, scheduling, or administrative coordination strongly preferred

• Strong organizational and time management skills

• Excellent verbal and written communication

• Proficient in Microsoft Office (Word, Excel, Outlook) and scheduling software

• Ability to handle high call volume and multitask efficiently

• Knowledge of payroll systems and healthcare authorizations is a plus

• Positive, team-oriented attitude with a commitment to customer service

Benefits:

• Competitive wages and benefits packages.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.

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