Change Management Lead - Transformation

INSPIRE EXHILARATE DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people at heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

Transform Chalhoub is our ambitious 4-year business transformation program, designed to help the Group realize its long term ambition: To become the leading hybrid luxury retailer in the region where innovation, operational excellence, and human centric experiences converge.

Through Transform Chalhoub, we are modernizing our core business functions - Planning, Payroll, HR, Finance, Omnichannel, B2B Distribution, and Logistics - simplifying the way we operate, and empowering our people to work smarter, collaborate seamlessly, and deliver exceptional experiences at every touchpoint. All of this is powered by two key technologies: SAP and Blue Yonder.

As part of the Change Management team, you will be in charge of driving awareness, understanding, and adoption across the organization. You will help translate complex transformation initiatives into clear, connected, and engaging experiences for our people.

Your responsibilities will include the below:

• Change Impact Assessment: Analyze and document how the new processes will impact ways of working across functions (Planning, Payroll, HR, Finance, Omnichannel, B2B Distribution, and Logistics); consolidate insights across workstreams to inform transition and adoption plans.
• Communications & Engagement: Support the rollout of the Group wide change and engagement strategy; develop communications, leadership messages, and release based communications, that connect changes to the wider transformation story, to build awareness, engagement and readiness for go live.
• Training & Capability Building: Work closely with the training team to ensure training content reflects the new ways of working.
• Change Readiness & Adoption: Contribute to readiness assessments, activation index tracking, and post go live adoption measurement. Analyze sentiment, feedback from the change network to identify where reinforcement or refresher training is needed.
• Stakeholder & Change Network Support: Engage with business leads, super users, and local change agents to cascade messages, gather feedback, and champion adoption during the different phase of the program.

What you'll need to succeed

• You have a strong background in change management, ideally within complex retail or consumer goods organizations. Experience in leading change within tech transformation projects is particularly valued.
• You have previous GCC experience, which is considered a plus.
• You are familiar with SAP/S4HANA and Blue Yonder; exposure to these systems is an advantage.
• You hold a Prosci certification or equivalent, which is considered a plus.
• You demonstrate excellent verbal and written communication skills, with fluency in Arabic considered an advantage.
• You have a proven ability to coordinate multiple workstreams and engage diverse stakeholders in a fast paced, evolving environment.
• You are analytical, structured, and collaborative, with the confidence to challenge the status quo constructively.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.