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Competencies Required • Domain expertise: (weightage - 40%) It is the understanding and insight about the industry, business processes, customer expectations & the commercial acumen needed to run the business process with greater profitability; it is the orientation to understand the technology involved and the future possibilities; ability to solve problems, plan for the details, organize resources, anticipate challenges and direct teams to take proactive measures.
Analytical bent (weightage – 30%) It is the ability to understand the processes involved, define and measure KPIs, observe trends and patterns, connect the dots to think of opportunities to improve, keep track of various developments taking place in the domain of work, orient the teams to follow systems, assess suitability of the systems and processes from time to time and carry out appropriate course-corrections to improve Quality and Cost effectiveness.
• People Management (weightage – 30%) It is the ability to use personal skills to guide and inspire individuals/groups towards achieving goals, delegate effectively to others, generate energy and enthusiasm in others, inspires others to believe that they can achieve worthwhile goals, as a source of strength in times of uncertainty, leads without aggression or arrogance, shows trust in the abilities of others, takes a lead in uncertain situations.
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