Clinical Operations Manager

Responsibilities

• Manage daily clinic operations: front desk, patient flow, scheduling, and service delivery.
• Ensure excellent patient experience from enquiry → visit → procedure → follow-up.
• Supervise staff (reception, counselors, therapists/technicians, housekeeping) and enforce SOPs.
• Maintain appointment discipline: reduce waiting time, improve show-up rate, manage no-shows.
• Coordinate with doctors for efficient clinic schedule, room allocation, and procedure readiness.
• Handle patient concerns/escalations and ensure service recovery with professionalism.
• Maintain clinic hygiene, safety, sterilization processes, and compliance as per internal standards.
• Manage inventory: consumables, products, disposables—reorder planning and vendor coordination.
• Track daily numbers: walk-ins, consultations, procedures, revenue, conversion, feedback, repeat visits.
• Ensure accurate billing, receipts, packages, and documentation; reduce errors/leakage.
• Train staff on communication, upsell ethics, process discipline, and quality standards.
• Support marketing execution inside clinic: posters, offers display, QR/lead capture, review requests.
• Prepare weekly/monthly operational reports and improvement plan.

Job Type: Full-time

Pay: ₹16,905.38 - ₹35,000.00 per month

Benefits:

• Health insurance

Work Location: In person