Chief Technical Officer

Job Purpose

Reporting to the CCO, the CTO is a hands-on technical and management role. The CTO is responsible for proactively managing IT technologies and a team of technical IT infrastructure personnel; developing and establishing IT infrastructure standards and procedures; analysis, design, deployment and operations of IT software and hardware systems supporting Artan’s businesses. CTO must also ensure the robustness and security of the IT infrastructure.

Key Relationships

· Internal: Executive Management, SBU heads, HoDs

Duties and Responsibilities

Operational Management

· Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc), database, backup recovery, regulatory compliance

· Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management

· Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics

· Maintains overall security of Artan’s network, systems and data

· Owns and maintains strict controls on data/system backups and recoverability

· Management staff members in their daily activities as well as supporting business projects

· Develop and manage relationships with vendors in support of staff growth and systems support

· Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet Artan’s business requirements

· Undertake risk assessments of both hardware and software for both internal and external business clients

· Oversee outsourced software development relationships, development and delivery

· Ensures a proactive approach in staying up-to-date on current projects in progress, projects in the pipeline and operational issues, including industry technology trends and applicability of software/hardware solutions

Strategy and Planning

· Contribute to the development of IT departmental strategies to align with the overall business strategy

· Develop and implement hardware and software standards for network, services, databases, wireless technology, file and print services, etc

· Develop and implement data retention standards develop and maintain overall backup and recovery strategy (Disaster Recovery and Business Continuity)

· Development, implement and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance

· Establish and implement ‘best practice’ standards as well as departmental policies and procedures

· Overall responsibility for strategic planning for system upgrades

· Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop etc

Team Management

· The incumbent needs to oversee the quality of work and productivity of the team member(s) and provide guidance and direction wherever necessary.

· Any other tasks, duties & responsibilities that may be added from time to time as relevant to business requirements.

Skills

· Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment.

· Exceptional hands-on experience with software development or systems management.

· Large awareness of the current technology and a passion to seek more information for upcoming technologies.

· Must have documented working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.

· Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server technology and Internet/intranets.

· Must be aware of or hold experience managing/developing open source software.

· Strong communication skills with the ability to explain technical issues to non-technical colleagues. Must be creative, with initiative and drive.

· Must take a pro-active approach and be a team player.

· Strong written and oral communication skills.

· Strong interpersonal skills.

Education & Qualifications

· Bachelor’s Degree in Computer Science/Information Technology or equivalent is essential

· Masters Degree in the above fields is preferred

· Certifications in Microsoft/Citrix technologies are a requirement

· ITIL or PMI Certification is preferred

Experience

· Minimum of 10 – 15 years’ experience in technical operations, and strategy and planning management

· Must have working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications

· Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualisation, client/server technology and Internet/intranets

· Must be aware of or have experience managing/developing open source software

· Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment

Job Types: Full-time, Permanent

Education:

• Bachelor's (Required)

Experience:

• Technical Operations, Strategy & Planning: 10 years (Required)