Clerical Supervisor (City Courts)

Salary: $39,806 - $62,192

Position Grade: 13G

Department: City Courts

Job Type: Full-Time (Permanent)

Examination Number: EX1534

Location: Downtown - St. Louis, MO

Incumbents in this position are responsible for supervising clerical staff and performing a variety of administrative duties at an advanced clerical level for the City Courts.

Essential Functions and Responsibilities:

• This position supervises a section of Case Management employees - Customer Service Clerks, Clerk I’s, Court Room Clerk Coordinator and the file room.
• Establishes a minimum standard for the workload of the assigned department, monitors production, prepares reports and liaises with the Administrative Assistant III and the Administrative Judge.
• Responsible for correspondence with the Department of Revenue regarding points being added to Driver's Licenses, suspensions and reinstatements.
• Works with management in scheduling time-off, creating and implementing training programs, initiating the evaluations and initiates and supports any and all disciplinary measures deemed necessary.
• Uses and corrects error logs in Show-Me Courts (SMC) court automation software.

Knowledge, Skills, and Abilities:

• Data Utilization: Requires the ability to perform mid-level data analysis including the ability to audit, deduce, assess, conclude and appraise. Requires discretion in determining and referencing such established criteria to define consequences and develop alternatives.
• Human Interaction: Requires the ability to provide first line supervision to clerical support staff. Ability to persuade, convince, and train others. Ability to advise and provide interpretation regarding the application of policies, procedures and standards to specific situations.
• Equipment, Machinery, Tools and Materials Use: Requires the ability to operate, maneuver and/or provide simple but continuous adjustment on equipment, machinery and tools such as a computer terminal, copy and fax machines, and/or materials used in performing essential functions.
• Verbal Aptitude: Requires the ability to utilize a variety of advisory data and information such as purchase orders, statistical data, reports, statutes, procedures, guidelines and non-routine correspondence.
• Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; calculate decimals and percentages; perform basic algebra and descriptive statistics.
• Functional Reasoning: Requires the ability to apply principles of influence systems such as supervision, managing, leading, teaching, directing, planning, coordinating and controlling. Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.
• Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory, judgmental and/or subjective criteria, as opposed to criteria that are clearly measurable or verifiable.
• Environmental Factors: Work is normally performed in an office environment under generally safe and comfortable conditions where exposure to irate individuals poses a very limited risk of injury.
• Physical Requirements: Tasks involve the ability to exert light physical effort in sedentary to light work. Tasks may involve extended periods of time at a keyboard or workstation.
• Sensory Requirements: Requires the ability to recognize and identify individual characteristics of colors, shapes, and sounds associated with job-related objects, materials and tasks.

Four years of clerical and administrative experience, which includes at least two years experience working at an advanced clerical level. Must be proficient in the use of personal computers. OR, an equivalent combination of education, training and experience.

Preferences: Some prior supervisory or lead worker experience is preferred.

Scoring Components and Their Weights
Experience and Training: 100%
May be Subject to:
Background Investigation: Pass/Fail
Medical Examination: Pass/Fail

• As part of the Background Check, applicants must meet the minimum screening requirements for certification to work in City Courts. Incumbents must maintain said certification while employed by the City of St. Louis.

Documentation of Academic Credentials must be Submitted Upon Request

When completing the Employment History and the Educational/Training History sections of the Employment Application, please be as thorough as possible when describing your education, training and experience relating to this position. Applicants will only receive credit for their experience, training and education as shown on the application. Resumes will not be accepted as a substitute to a fully completed application. Incomplete applications will not be considered.

Veterans Preference Points

To be eligible for veteran's preference points, the applicant must submit a copy of their DD 214 Certificate of Release or Discharge from Active Duty with the Employment Application or upon request. The Director of Personnel may, in their discretion, accept alternate documentation.

City Residence Preference Points

City residents who pass an examination for a position in the classified service and do not receive any other preference will receive a five (5) point preference on a scale of 100 points on the exam. An additional one (1) point shall be added to the passing score of City residents who receive any other preference on a scale of 100 points. City residents must have resided in the City for at least one (1) year at the time of filing their application to be eligible for the preference points.

Accommodations

If assistance with the job application is necessary based on a physical impairment, mental impairment, or otherwise, they should reach out to the Office on the Disabled with contact information. This office will not disclose any information that an applicant or employee has a disability or has discussed possible accommodations without the applicant's or employee's prior consent.